Tennille Jones

• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.
• Achieved results by working with staff to meet established targets.
• Motivated and managed performance, activities and responsibilities of Inventory Control Team.
• Memorized facility layout and located products.
• Assisted management staff with maintaining budget and schedule controls using standard project management protocols.

Successfully maintained high standards of customer service during high-volume business hour.

Proven ability to train a dedicated team of 20+ employees with strong verbal communication skills.

Earned increased responsibilities Penn Station. Began as a cook and cashier and promoted to manager where additional responsibilities included compliance with company policies, inventory management, food quality assurance ans training.