Hi, I’m
TENORA ROGERS
Philadelphia,PA
Summary
Dedicated, efficient and communicative support professional with strong background cultivating business operations with internal and external stakeholders. Effective in serving as middle person in streamlining processes, resolving issues and improving communications.
Overview
15
years of professional experience
Work History
The School District of Philadelphia
Customer Support and External Liaison
02.2023 - Current
Job overview
- Answers inquiries received with courtesy and efficiency while providing accurate information on policies and procedures.
- Records all calls and ensures that concerns of each caller are addressed immediately and follows-up with callers to ensure that concerns have been resolved.
- Refers inquiries to other offices when necessary; tracks status of inquiries and works cooperatively with other departments on problem resolution ensuring that inquiries are addressed in timely manner.
- Responds to questions received via electronic formats and directs them to appropriate department.
- Document and maintain computerized records on inquiries received and ensures that confidentiality is maintained at all times.
- Alerts staff of recurring problems as well as areas with potential to develop into problem situations.
Burlington Stores, Inc.
Retail Receiving Associate
08.2021 - 10.2022
Job overview
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experience within store.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations.
- Trained and mentored new sales representatives.
- Promoted cost-saving measures within receiving department by identifying opportunities for reducing waste, improving efficiency, or streamlining processes.
- Maintained clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Contributed to positive work culture within receiving department by actively participating in team meetings, training sessions, or other group activities.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Christian Stronghold
Graphic Artist and Information Processing Technician
04.2009 - 07.2020
Job overview
- Collaborated with clients to create visually appealing designs for print media, meeting project deadlines and maintaining client satisfaction.
- Streamlined design processes by incorporating project management tools, boosting team efficiency and productivity.
- Trained colleagues, cultivating collaborative work environment while enhancing individual skills.
- Established strong relationships with printers and vendors to ensure high-quality production of materials within budget constraints.
- Increased office efficiency by revamping internal form templates with modern design elements.
- Designed event collateral including invitations, posters, and banners to boost attendance numbers.
- Participated in brainstorming sessions for new projects, contributing innovative ideas.
- Met with clients to present mockups and collect information for adjustments.
- Refined and updated existing design templates to maintain consistency across all marketing channels.
- Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
Education
Temple UniversityPhiladelphia, PA
Bachelor of Arts in Communications
01.2009
Skills
- Assertiveness
- Problem Resolution
- Project Planning
- Interpersonal abilities
- Process Improvement
- Idea Development and Brainstorming
- Troubleshooting
- Multitasking Abilities
- Attention to Detail
- MS Office
- Adobe Creative Suite
Timeline
Customer Support and External Liaison
The School District of Philadelphia
02.2023 - Current
Retail Receiving Associate
Burlington Stores, Inc.
08.2021 - 10.2022
Graphic Artist and Information Processing Technician
Christian Stronghold
04.2009 - 07.2020
Temple University
Bachelor of Arts in Communications
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