Teo Oziewicz
Minneapolis,MN
Summary
FOH Manager with a proven track record at Broder's Cucina Italiana, excelling in team leadership and customer service. Enhanced guest experiences through effective conflict resolution and staff training, fostering a collaborative environment. Skilled in operations management and food safety practices, ensuring high-quality service and repeat business.
Overview
8
8
years of professional experience
1
1
Certification
Work History
FOH Manager
Broders' Cucina Italiana
Minneapolis, MN
02.2022 - 02.2026
- Supervised front-of-house operations with small and larger teams to ensure exceptional guest experiences and service quality.
- Trained and mentored staff and new management on service protocols, enhancing team performance and customer satisfaction.
- Resolved customer complaints promptly, fostering a positive dining environment and repeat business.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
- Resolved issues with third-party delivery services as well as back-end issues with websites and POS systems.
FOH Team Member
Broders' Cucina Italiana
Minneapolis, MN
08.2018 - 02.2022
- Memorized an extensive menu, including allergen information, preparation and ingredient sourcing.
- Adapted to fast-paced environment, managing multiple priorities simultaneously during high-volume periods while maintaining a focus on high service quality.
- Contributed to a positive team environment by assisting coworkers with tasks when needed as well as covering staff-shortages.
- Established good relations with many regular customers as well as new, enhancing dining experiences and fostering return visits.
- Assisted in training new team members on operational procedures and customer interaction techniques.
Skills
- Team Leadership
- Customer Service
- Conflict Resolution
- Inventory Management
- Operations Management
- Employee Training
- Quality Assurance
- Food Safety Practices
- Multi-tasking
Certification
- Alex Ward
General Manager
Broders' Cucina Italiana
612-987-3814
- Carina Dillon
HR Manager
Broders' Restaurants
612-767-4920
Languages
English
Native or Bilingual
Polish
Native or Bilingual
Spanish
Elementary
Timeline
FOH Manager
Broders' Cucina Italiana
02.2022 - 02.2026
FOH Team Member
Broders' Cucina Italiana
08.2018 - 02.2022