Summary
Overview
Work History
Education
Skills
Timeline
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Teodoro Saucedo-Nefores

Bradenton,FL

Summary

Dynamic professional with a proven track record at Menzies Aviation, excelling in customer service and problem resolution. Recognized for fostering trust and loyalty among customers while managing escalations effectively. Skilled in accurate data entry and committed to safety protocols, ensuring operational excellence and customer satisfaction in high-pressure environments. As well as an experienced military veteran with strong expertise in maintaining, troubleshooting, and repairing small arms and artillery. Adept at precision work, ensuring operational readiness, and enhancing equipment reliability. Known for effective teamwork, adaptability, and delivering consistent results under changing conditions. Skilled in diagnostics, technical repair procedures, and safety protocols, bringing disciplined approach to every task.

Overview

6
6
years of professional experience

Work History

Frontier Customer Service Agent

Menzies Aviation
07.2024 - 02.2025

  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.

Small Arms and Artillery Repairer (91F)

US Army
05.2019 - 11.2024

  • Conducted periodic calibration checks on specialized testing equipment ensuring accuracy at all times.
  • Supported mission success by maintaining accurate inventory records of tools, equipment, and spare parts.
  • Contributed to cost savings by salvaging usable parts from damaged or obsolete weapon systems for reuse in functional equipment.
  • Ensured compliance with safety regulations during all aspects of small arms and artillery repair operations.
  • Supervised the receipt, storage, issue, turn-in, and accountability of assigned tools, test measurement devices, ammunition, explosives, spare parts related supplies/equipment for maximum efficiency.
  • Restored damaged weapons to full operational capability through expert troubleshooting and repair techniques.
  • Utilized technical manuals effectively when troubleshooting complex issues or verifying correct assembly processes during repairs.
  • Coordinated with other repair shops to share knowledge and resources, fostering a collaborative environment for better support to the mission.
  • Assisted in the development of standard operating procedures for small arms and artillery repair processes, promoting consistency across the team.

Education

Bachelor of Arts - Sociology

Metropolitan State University of Denver
Denver, CO
05-2028

High School Diploma -

Paul G. Blazer
Ashland, KY

Skills

  • Customer service

  • Accurate data entry

  • Problem resolution

  • Effective communication abilities

  • Safety protocol adherence

  • Effective team management

  • Proficient in managing multiple tasks

  • Independently motivated

  • Commitment to professional conduct

Timeline

Frontier Customer Service Agent

Menzies Aviation
07.2024 - 02.2025

Small Arms and Artillery Repairer (91F)

US Army
05.2019 - 11.2024

Bachelor of Arts - Sociology

Metropolitan State University of Denver

High School Diploma -

Paul G. Blazer

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Teodoro Saucedo-Nefores