Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ibrahim Zaidani

Palm Bay,FL

Summary

Highly motivated experience Customer Service and Warehouse Worker who strives to maintain customer satisfaction. Well organized and diligent with outstanding bilingual verbal and written communications skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Frontier Airlines Passenger Service Agent

Menzies Aviation
02.2023 - Current
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Announced flight status updates and information about gate changes over PA system.
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.

Instacart Shopper Driver

Instacart
03.2019 - 02.2023
  • Loaded and unloaded orders at customer's homes or locations.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.

Warehouse Worker

Cargatica
06.2021 - 12.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed general housekeeping and cleaning tasks.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.

Soccer Coach

Coroncoro Fc
02.2019 - 02.2021
  • Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
  • Developed and led age- and ability-appropriate soccer training drills.
  • Established individual goals and monitored player performance to support achievement.
  • Built positive, productive training environments fostering team unity and camaraderie.
  • Developed and delivered effective and engaging coaching sessions to improve performance.

Education

High School Diploma -

Felix Varela Senior High School
Miami, FL
05.2021

Skills

  • Work Assignments
  • Troubleshooting
  • Motivating Employees
  • Computer Reservation System (CRS) Software
  • Judgment and Decision-Making
  • Customer Needs Assessments

Certification

Forklift certification.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Frontier Airlines Passenger Service Agent

Menzies Aviation
02.2023 - Current

Warehouse Worker

Cargatica
06.2021 - 12.2022

Instacart Shopper Driver

Instacart
03.2019 - 02.2023

Soccer Coach

Coroncoro Fc
02.2019 - 02.2021

High School Diploma -

Felix Varela Senior High School

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Ibrahim Zaidani