Teody-Jose Macaraeg
San Leandro,CA
Summary
Dynamic IT professional with extensive experience in frontline help desk and AV support within fast-paced, technology-driven environments. Proficient in troubleshooting hardware, software, and audiovisual issues across diverse operating systems while delivering exceptional end-user support. Strong collaborator with technical teams on system configuration, maintenance, and device deployments, ensuring seamless operations. Familiar with industry-standard tools such as Jira, Okta, and Zendesk for effective ticket management, access control, and streamlined support workflows.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Vagaro
Pleasanton, CA
03.2026 - Current
- Assisted customers in effectively utilizing Vagaro platform features to optimize their overall experience.
- Supported users in establishing accounts and configuring settings to enhance user experience.
- Managed daily handling of 20 incoming tickets on Zendesk to facilitate timely customer support and effective issue resolution.
- Facilitated communication with service providers and clients to resolve issues efficiently within 10 minutes.
IT Support Intern
ROBLOX
San Mateo, CA
02.2025 - 07.2025
- Diagnosed and resolved hardware, software, network, and AV issues across macOS and Windows 10/11 environments.
- Provided daily frontline IT support to up to 30 end users, ensuring minimal downtime and smooth operations.
- Maintained inventory accuracy using Airtable through weekly stock counts, restocking, and organized storage across departments.
- Managed tickets and access requests using Jira, Slack, Okta, and Zendesk to streamline support workflows.
- Supported 2–3 weekly meetings by configuring and troubleshooting conference room AV and Zoom setups.
- Imaged, configured, and deployed ~20 laptops and peripherals per week in compliance with IT standards.
Distribution Assistant
PAYLOCITY
Oakland, CA
03.2022 - 08.2024
- Managed distribution of 250,000+ packages annually, ensuring accurate and timely delivery.
- Maintained accurate inventory and records through detailed data entry and cross-team collaboration.
- Coordinated logistics across 6 distribution centers, improving inventory flow and operational efficiency.
- Verified package data, check amounts, and labels through routine data analysis to ensure accuracy and compliance.
Education
Information Technology
YEAR UP UNITED
Online07-2025
Skills
- Network Troubleshooting
- Technical troubleshooting
- Customer Service
- Hardware Deployment
- Inventory control
- AV equipment setup
Certification
GOOGLE IT SUPPORT Jan. 2025
Timeline
Technical Support Representative
Vagaro
03.2026 - Current
IT Support Intern
ROBLOX
02.2025 - 07.2025
Distribution Assistant
PAYLOCITY
03.2022 - 08.2024
Information Technology
YEAR UP UNITED
AREAS OF EXPERTISE
Technical Support | Hardware Troubleshooting | Hardware Deployment | Device Management | Hardware Provisioning | Stockroom Organization | Inventory Tracking