Teonna Dawkins
Charlotte,NC
Summary
Results-driven Customer Success Associate with background in maintaining customer relationships and ensuring client satisfaction. Skilled in addressing customer concerns, providing effective solutions, and managing multiple accounts simultaneously. Strengths lie in clear communication and problem-solving abilities which have led to improved customer retention rates and positive interactions . Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Customer Success Associate
Figure Lending LLC
Charlotte, NC
09.2024 - Current
- Consistently exceeds KPI targets and achieved top-tier Quality Assurance score, demonstrating a commitment to excellence and measurable results
- Actively engaged in trainings and licensing programs to enhance team expertise and drive operational excellence
- Delived
Office Administrator Intern
DR Brian Williams DDS
Charlotte, NC
01.2024 - 05.2024
- Coordinated daily operations of a high volume dental office ensuing seamless scheduling and patient flow
- Managed patient records, ensuring accuracy and compliance with HIPPA regulations
- Conducted staff meeting to address operational challenges and boost morale in employees by creating a listening environment
Recruiter
SASR Workforce Solutions
Cary, NC
05.2022 - 12.2022
- Sourced, screened, and interviewed candidates for various roles, successfully filling 95% of positions within hiring timelines
- Provided a positive candidate experience by maintaining clear communication throughout the hiring process
- Collaborated with marketing teams to promote the company's employer brands across social media platforms and job boards
Education
Health Service Management - Healthcare Administration, Healthcare Policy, Ethics in Healthcare Management, Organizational Behavior, Health Informatics
North Carolina A&T Sate University
Greensboro, NC05.2024
Skills
- Recruitment and Talent Acquisition
- Time Management
- Data Entry and Maintenance
- Client-Oriented Mindset
- Team Collaboration
- Client relationship building
- Complaint resolution
Timeline
Customer Success Associate
Figure Lending LLC
09.2024 - Current
Office Administrator Intern
DR Brian Williams DDS
01.2024 - 05.2024
Recruiter
SASR Workforce Solutions
05.2022 - 12.2022
Health Service Management - Healthcare Administration, Healthcare Policy, Ethics in Healthcare Management, Organizational Behavior, Health Informatics
North Carolina A&T Sate University