Summary
Overview
Work History
Education
Skills
Timeline
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Teonna Santos

Winston-Salem,NC

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Flight Attendant

Frontier Airlines
02.2022 - Current
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Ensure safety and comfort of customers onboard aircraft.
  • Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.

Patrol Officer

West Columbia Police Department
10.2019 - 03.2021
  • Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
  • Investigated incidents and crimes, collected evidence and recorded witness statements.
  • Talked regularly with citizens to establish rapport and become familiar presence in area.
  • Monitored crowded public areas and events to mitigate risk and promote safety.

Public Safety Officer

SC Department Of Mental Health
08.2016 - 10.2019
  • Notified emergency personnel of incidents requiring medical assistance and aid.
  • Patrolled assigned areas on foot, or by vehicle.
  • Talked regularly with citizens to establish rapport and become familiar presence in area.
  • Answered emergency calls for help from citizens and business owners.

Internship Student

SC State Governor Office
01.2015 - 09.2015
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel.
  • Attended to office operations and required paperwork.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.

Education

Bachelor of Science - Criminal Justice

South University
Columbia, SC
06.2016

Skills

  • Exceptional customer service
  • Crisis intervention and deescalation
  • Community-Oriented Policing
  • Relationship building and management

Timeline

Flight Attendant

Frontier Airlines
02.2022 - Current

Patrol Officer

West Columbia Police Department
10.2019 - 03.2021

Public Safety Officer

SC Department Of Mental Health
08.2016 - 10.2019

Internship Student

SC State Governor Office
01.2015 - 09.2015

Bachelor of Science - Criminal Justice

South University

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Teonna Santos