TEONNA SANTOS
Winston-Salem
Summary
With over 9 years of experience in public safety and customer service, excelled in various roles including patrol officer, and mental health technician. Demonstrated strong emergency management, communication, and conflict resolution skills throughout career, enhancing operational efficiency and safety. Passion lies in leveraging keen observational and reporting abilities within a collaborative environment to drive impactful results and foster community trust.
Overview
10
10
years of professional experience
Work History
MET Behavioral Tech 1
Daymark Recovery Services
10.2024 - Current
- Developed rapport with diverse client populations by demonstrating empathy, active listening, and cultural sensitivity during crisis consultations.
- Implemented targeted interventions to reduce self-harm behaviors among high-risk individuals experiencing crises.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
Mental Health Technician
Old Vineyard Behavioral Health
02.2022 - 10.2024
- Monitor patient behavior and vital signs, ensuring safety and well-being of 30+ patients daily
- Facilitate therapeutic group sessions, contributing to improved patient coping skills and emotional stability
- Document patient progress and incidents accurately, supporting effective communication and treatment adjustments
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
Deputy Sheriff
Lexington County Sheriff Department
03.2021 - 08.2021
- Patrolled areas, identified security issues, ensured community safety with measurable impact
- Investigated incidents, collected evidence, documented statements, leading to successful resolutions
- Enhanced student safety as school resource officer, building trust within the community
Patrol Officer
West Columbia Police Department
10.2019 - 03.2021
- Investigated incidents, gathered evidence, and ensured public safety through proactive patrolling
- Built strong community relationships, fostering trust and cooperation with residents
- Handled emergency situations effectively, showcasing quick decision-making and problem-solving abilities
Public Safety Officer
SC Department Of Mental Health
08.2016 - 10.2019
- Responded to emergency calls ensuring public safety and swift incident resolution
- Patrolled designated areas and transported patients to off-campus facilities
Internship Student
SC State Governor Office
01.2015 - 09.2015
- Managed office operations, ensuring smooth workflow and visitor coordination, enhancing efficiency
- Supported executives by preparing detailed presentations and accurate documentation, improving communication
- Assisted in documentation management, leading to organized and accessible records
Education
Bachelor of Science - Criminal Justice
South University
Columbia, SC06.2016
Skills
- Effective Communication
- Crisis Management
- Effective Team Contributor
- Critical Observation Skills
- Skilled in Dispute Resolution
- Emergency Situation Management
Timeline
MET Behavioral Tech 1
Daymark Recovery Services
10.2024 - Current
Mental Health Technician
Old Vineyard Behavioral Health
02.2022 - 10.2024
Deputy Sheriff
Lexington County Sheriff Department
03.2021 - 08.2021
Patrol Officer
West Columbia Police Department
10.2019 - 03.2021
Public Safety Officer
SC Department Of Mental Health
08.2016 - 10.2019
Internship Student
SC State Governor Office
01.2015 - 09.2015
Bachelor of Science - Criminal Justice
South University
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