Tequila Brown
Haslet,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
20
20
years of professional experience
Work History
Package Handler
FedEx
Alliance, TX
10.2023 - Current
- Organized packages according to type, size, destination, and other specifications.
- Loaded completed orders on pallets according to delivery numbers.
- Protected company inventory by maintaining and organizing storage areas.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Maintained a clean work environment by removing debris from the loading dock area.
- Packed boxes and stock using organizational guidelines.
Business Banker Coach
Wellsfargo
Westlake, TX
10.2018 - Current
- Helped customers complete withdrawals, deposits and transfers as well as open new accounts and obtain balance information.
- Maintained accurate records of customer interactions, comments, and complaints in an organized database.
- Trained new employees on best practices for providing excellent customer service over the phone.
- Assisted customers with account transfers, balance inquiries, and other banking transactions.
- Monitored call queues in order to ensure that all incoming calls were answered promptly.
- Analyzed customer feedback data in order to identify areas of improvement within the organization's processes.
- Explained various banking products such as credit cards, loans, mortgages and investments to potential customers.
- Processed payments over the phone using secure payment methods.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Consumer Phone Banker
Chase Bank
Arlington, TX
10.2015 - 10.2018
- Ensured timely processing of deposits, withdrawals, transfers, payments, checks.
- Educated customers on best practices for utilizing online and mobile banking platforms securely.
- Researched customer inquiries regarding account balances, fees, interest rates, and other related issues.
- Performed special services for customers, ordering bank cards and checks.
- Provided customers with detailed information about consumer banking products and services.
Customer Service Manager
Walmart
Mansfield, TX
02.2004 - 10.2015
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Monitored staff performance to ensure adherence to customer service standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Greeted customers and answered any questions they had about the store's products and services.
- Counted and balanced cashier drawers.
- Performed other duties as assigned by management.
Education
Some College (No Degree) - Business Administration And Management
Tarrant County College District
Fort Worth, TXSkills
- Freight Handling
- Truck Loading
- Computer Competency
- Packing Boxes
- Complaint Resolution
- Account Management
- Technical Support
- Regulatory Compliance
- Training and Mentoring
- Call Monitoring
- Call Center Operations
- Quality Assurance
Timeline
Package Handler
FedEx
10.2023 - Current
Business Banker Coach
Wellsfargo
10.2018 - Current
Consumer Phone Banker
Chase Bank
10.2015 - 10.2018
Customer Service Manager
Walmart
02.2004 - 10.2015
Some College (No Degree) - Business Administration And Management
Tarrant County College District
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