Tequila Hinds
Summary
A communicative HR professional with 5+ years of experience in people operations, HR administration, HR systems support, and team effectiveness. Excellent analytical and problem-solving skills with the ability to diagnose problems using data and implement flexible solutions. Detail-oriented and highly organized and can easily manage multiple tasks while demonstrating exceptional time management skills.
Overview
6
6
years of professional experience
Work History
HR Operations Specialist
Driven Brands
03.2024 - Current
- Provides centralized human resource services spanning payroll, benefits, and other transactions.
- Establish standards and procedures for handling employee questions, transactions, and administration of human resource programs.
- Foster strong working relationships with HRIS, HR program managers, and technology specialists, ensuring seamless service coordination.
- Develops customized training programs to enhance employee skills and boost productivity levels.
HR Representative
Ardent Health Services
09.2023 - 03.2024
- Maintained personnel records and statistical data to establish accuracy with applicable regulations.
- Managed the end-to-end termination process, ensuring compliance with company policies and relevant employment laws.
- Managed processes for internal promotions and lateral movements, coordinating closely with hiring managers, employees, and other relevant departments to ensure a smooth transition.
- Utilized case management system to handle and resolve 20+ HR inquiries daily, adhering to the company's service level (SLA) requirements while providing exceptional customer service.
- Reduced the average time for processing employee data changes by 20%, improving efficiency and minimizing disruption to the organization.
Talent Coordinator
Shopify
03.2021 - 05.2023
- Maintained candidate and internal employees' records using Workday and other HR tools for candidates and 10,000+ employees, ensuring accurate and up-to-date information.
- Oversaw recruitment, onboarding, and offboarding programs, ensuring streamlined and efficient operations.
- Processed employee changes including hires, terminations, promotions, transfers, and compensation updates.
- Configured HRIS security roles and groups to ensure data confidentiality and comply with segregation of duties standards.
- Demonstrated proficiency in HR practices, policies, and procedures facilitated in the completion of departmental procedures, payroll, benefits, leaves administration, and HR operations for associates, globally.
HR Systems Operations Analyst
Wells Fargo
03.2020 - 03.2021
- Conducted research, analyzed, and reported operational data from multiple sources, scheduling tools, and contingent worker tools, ensuring adherence and compliance were validated.
- Maintained databases for contingent workers and developed and performed queries.
- Supported ongoing system improvement efforts and project tasks for small and large projects.
- Facilitated training sessions for 20+ employees on new systems and processes, improving productivity.
HR Specialist
Lowe's Companies, Inc.
11.2018 - 03.2020
- Maintained case management of 50 tickets serving as the first point of contact for internal and external associates, ensuring prompt resolutions for HR-related inquiries.
- Provided support to ensure compliance with federal, state, and local regulations across multiple locations, ensuring adherence to legal requirements and mitigating risk, including FMLA processes.
- Delivered support to end-users, troubleshooting system issues within Workday.
- Ranked in the top 5% of associates for job performance.
- Trained and mentored 20+ associates to ensure the smooth adoption of new programs as per policies.
Education
Strayer University
Winthrop University
Certificate: Intro To SQL
Midlands Technical College
Skills
- Human Resources
- People Operations
- Talent Acquisition
- Benefits Administration
- Employee Relations
- Employee Engagement
- Process Improvement
- Data Analysis
- Case Management
- HRIS
- ATS
- Microsoft Office
- Google Workspace
- Slack
- Workday
Timeline
HR Operations Specialist
Driven Brands
03.2024 - Current
HR Representative
Ardent Health Services
09.2023 - 03.2024
Talent Coordinator
Shopify
03.2021 - 05.2023
HR Systems Operations Analyst
Wells Fargo
03.2020 - 03.2021
HR Specialist
Lowe's Companies, Inc.
11.2018 - 03.2020
Strayer University
Winthrop University
Certificate: Intro To SQL
Midlands Technical College
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