TEQUILLA JACKSON
Jacksonville,FL
Summary
Healthcare support professional with expertise in health information management, medical records documentation, and patient coordination. Proficient in processing confidential health information, maintaining electronic health records, and ensuring HIPAA compliance. Experienced in reviewing documentation for accuracy, coordinating record requests, and supporting quality improvement initiatives. Recognized for strong attention to detail, organizational skills, and commitment to patient confidentiality while delivering exceptional customer service.
Overview
11
11
years of professional experience
Work History
Care Manager Support Assistant
Humana
10.2025 - Current
- Coordinated patient care plans with interdisciplinary teams for optimal outcomes.
- Coordinated medical appointments and arranged transportation to enhance client access to care.
- Provided emotional support to empower patients in managing stress related to illness or disability.
- Arranged referrals for housing assistance and financial aid programs.
- Utilized technology and healthcare information systems to streamline care coordination and documentation processes.
- Handled incoming calls to address inquiries and efficiently direct callers to appropriate resources. to respond to questions and route callers to appropriate employee.
Sales Agent
Assurance IQ
06.2021 - 03.2024
- Met and exceeded sales performance goals through consultative selling techniques
- Educated customers on health insurance plans and coverage options, enhancing their understanding and informed decision-making
- Conducted needs assessments to recommend appropriate insurance products
- Assisted clients with enrollment in health insurance plans, ensuring compliance with regulatory requirements and a smooth onboarding experience
- Provided ongoing support to clients regarding benefits, coverage, and policy questions
- Maintained accurate documentation of customer interactions and policy information to support efficient follow-up and service delivery
Patient Coordinator
UnitedHealthcare
Jacksonville, FL
03.2017 - 06.2021
- Coordinated patient appointments and managed scheduling to optimize healthcare service delivery
- Communicated effectively with medical staff to relay patient information and needs
- Maintained accurate patient records in electronic health record systems to support quality patient care
- Ensured all paperwork related to patient care was completed accurately and timely
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information
- Maintained inventory of medical supplies and equipment used in providing patient care
- Completed insurance verifications and claim forms to facilitate timely patient intake and processing
Care Advocate
UnitedHealthcare
Jacksonville
05.2015 - 02.2017
- Advocated for members' health needs by communicating effectively and providing tailored support
- Coordinated care plans with healthcare providers and insurance representatives
- Facilitated member access to medical services and resources through outreach efforts
- Documented case notes in electronic health record system, ensuring accuracy and compliance
- Conducted complex research, review and analysis of medical records, treatment plans and claim information
- Applied HIPAA privacy and security regulations while handling patient information
- Contributed to team meetings by sharing insights and strategies that enhanced patient access services
Education
High School Diploma -
Jean Ribault High School
Jacksonville, FL03-2013
Skills
- Care coordination
- Health Information Management
- Medical Records Processing
- HIPAA Compliance
- Patient Confidentiality
- Electronic Health Records
- Documentation Management
- Medical Records Request
- Record Auditing and Quality Assurance
- Regulatory Compliance
- Healthcare Documentation
- Insurance Verification
- Health Information Systems
- Customer Service and Collaboration
- Data Accuracy
Career Development
Currently in College Pursuing a Bachelors Degree in Healthcare Administration.
Willing to obtain RHIT certification to further support Health Information Management expertise.
Timeline
Care Manager Support Assistant
Humana
10.2025 - Current
Sales Agent
Assurance IQ
06.2021 - 03.2024
Patient Coordinator
UnitedHealthcare
03.2017 - 06.2021
Care Advocate
UnitedHealthcare
05.2015 - 02.2017
High School Diploma -
Jean Ribault High School