Experienced call center agent with a strong emphasis on delivering courteous and professional customer service. Proven track record of utilizing exceptional communication and problem-solving abilities to effectively handle and resolve customer concerns. Continuously surpasses productivity and quality objectives in fast-paced, high-volume settings. Recognized for fostering enduring and loyal customer connections.
Hi, I’m
Wendy Czech
Alliance,OH
Summary
Overview
11
years of professional experience
1
Certification
Work History
SagilityWestminster, CO
Care Manager Support Assistant
02.2023 - Current
Job overview
- Assisted approximately 50-60 clients per day through outbound calls.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
Quote VelocityBoca Raton, FL
Call Center Agent
06.2021 - 03.2023
Job overview
- Managed approximately 80 calls per day, both inbound and outbound.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
BB RoonersSalem, Ohio
Server/Bartender
02.2014 - 06.2021
Job overview
- Served and supported needs of 20-40 tables daily.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
Education
Beaver Local High SchoolEast Liverpool, OH
High School Diploma
01.1996
University Overview
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call Center Operations
- Customer communications
- Remote support tools
- Goal-Oriented
- Data entry proficiency
- Conflict resolution techniques
- Teamwork and Collaboration
- Time Management
Certification
Ethics and Compliance Certification
Timeline
Care Manager Support Assistant
Sagility
02.2023 - Current
Call Center Agent
Quote Velocity
06.2021 - 03.2023
Server/Bartender
BB Rooners
02.2014 - 06.2021
Beaver Local High School
High School Diploma