Reliable, compassionate, service focused healthcare professional, dedicated to providing diverse quality patient care, and highly skilled in addressing coping skills for social situations.
Overview
17
17
years of professional experience
Work History
Paratransit Driver/Dart
Transdev Transportation Services
09.2024 - Current
Enhanced passenger safety by consistently performing pre-trip vehicle inspections and addressing any necessary repairs or maintenance.
Maintained accurate records of trips, mileage, fuel consumption, and incident reports to support efficient scheduling and resource allocation.
Assisted passengers with special needs by providing personalized attention and ensuring a comfortable travel experience.
Contributed to a positive work environment through active participation in team meetings, sharing best practices, and offering constructive feedback.
Collaborated with dispatchers for smooth coordination of pick-ups, drop-offs, and schedule adjustments to minimize disruptions for passengers.
Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
Operated with safety and skill to avoid accidents and delays.
Planned routes based on knowledge of local areas, GPS information, and customer preferences.
Patient Care Technician
Texas Health Resources HEB Hospital
03.2024 - 10.2024
Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Enhanced patient satisfaction by providing compassionate and attentive care.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Documented patient information and care activities in electronic health record.
Facilitated patient mobility and recovery with guided exercises and ambulation support.
Mobile Phlebotomist
Cura Laboratory
10.2023 - 02.2024
Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including physically impaired adults, elderly patients, and those with challenging veins.
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Improved efficiency with accurate and timely completion of blood draws and specimen labeling.
Fostered positive relationships with clients, generating repeat business through excellent customer service.
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
Promoted a safe working environment by consistently practicing proper infection control techniques and maintaining clean work areas.
Patient Safety Sitter
Medical City Of Plano
09.2023 - 12.2023
Reduced instances of self-harm by closely observing at-risk patients and intervening when necessary to prevent injury.
Promoted a calm environment by utilizing therapeutic communication techniques with patients experiencing anxiety or agitation.
Maintained accurate documentation of patient behaviors, interventions, and responses to support ongoing treatment plans.
Managed stress effectively in high-pressure situations involving combative or emotionally distressed patients while remaining focused on providing quality care.
Recognized signs of medical emergencies or changes in patient condition, immediately notifying appropriate healthcare professionals for intervention as needed.
Supported nursing staff by assisting with activities of daily living, including bathing, dressing, toileting, and feeding as needed.
Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
Collaborated with healthcare team members to ensure optimal care delivery, addressing any concerns or issues promptly.
Phlebotomist II
Quest Diagnostics
11.2021 - 09.2023
Enhanced patient experience through compassionate care and communication during blood draw procedures.
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Centrifuged blood samples as outlined in clinical protocols.
Stocked phlebotomy cart or carrier with appropriate supplies.
Packaged and shipped specimens to central lab daily.
Used personal protective equipment correctly to protect coworkers and patients.
Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Clinical Research Technician
LabCorp Research Clinic
07.2021 - 11.2021
Collaborated effectively with multidisciplinary teams for optimal clinical trial progress and outcomes.
Enhanced patient experience by conducting clinical study procedures efficiently and professionally.
Minimized errors in laboratory analyses by verifying instrument calibration settings before each use according to established protocols.
Conducted laboratory tests for accurate results and timely data analysis in support of clinical trials.
Improved trial data quality by meticulously collecting, recording, and organizing research information.
Ensured participant safety by closely monitoring adverse events, reporting concerns promptly, and taking appropriate action when necessary.
Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
Patient Safety Assistant
John Peter Smith Hospital
03.2020 - 06.2021
Enhanced patient safety by conducting regular room checks and monitoring vital signs.
Conducted timely incident reports as needed, allowing for swift resolution of potential safety concerns or hazards within the facility.
Supported nursing staff during medical emergencies by providing necessary equipment quickly; aiding rapid responses and efficient resolutions when required.
Proactively identified potential risks associated with specific patients or situations; taking appropriate actions accordingly.
Promoted effective communication among healthcare team members, fostering a culture of patient safety and accountability.
Provided emotional support to patients and families, creating a more comfortable healing environment for all involved.
Utilized electronic health records software to track patient information, improving the accuracy of medical documentation within the facility.
Mobile Phlebotomist
Trident Care
11.2018 - 03.2020
Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Verified patients' identification for proper sample collection.
Verified proper storage and transportation of specimens to laboratories.
Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Completed proper sanitation and cleaning of equipment and work areas between patients.
Packaged and shipped specimens to central lab daily.
Used personal protective equipment correctly to protect coworkers and patients.
Tracked collected specimens by initialing, dating, and noting times of collection.
Centrifuged blood samples as outlined in clinical protocols.
Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Improved efficiency with accurate and timely completion of blood draws and specimen labeling.
Stocked phlebotomy cart or carrier with appropriate supplies.
Patient Care Technician
Charlton Methodist Hospital
03.2016 - 04.2017
Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Enhanced patient satisfaction by providing compassionate and attentive care.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Provided emotional support to patients and families, easing their stress and anxiety during hospital stays.
Collected and documented patient information to aid in accurate medical record keeping.
Enhanced teamwork by collaborating closely with nurses and doctors to coordinate patient care.
Patient Care Technician
William P. Clements Jr. University Hospital
09.2014 - 03.2016
Delivered high-quality care to elderly patients in hospital facility.
Facilitated personal hygiene management, feeding and ambulation.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Responded to patient requests for supplies and personal comfort items such as extra blankets.
Documented patient information and care activities in electronic health record.
Provided emotional support to patients and families, easing their stress and anxiety during hospital stays.
Patient Care Technician Women and Children Service
Parkland Hospital
01.2008 - 08.2012
Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Well versed assisting daily care to high risk pregnancy patient obtaining lab specimen, diabetic finger-stick, ambulation, passing food trays, ice water, Inserting foley catheters, collecting and record I-O's.
Outstanding clerical and computer skills when transcribing physician orders, answering unit Multi-phone lines, fax, copy, print, order supplies, and diet trays.
Equipped with excellent patient care skills and functional knowledge of medical terminology when maintaining detail confidential patient data, charts, and supporting documentation.
Education
No Degree - Phlebotomy Certification
BAH Career Training
Garland, TX
04-2017
Associate of Arts - Healthcare Administration
University Of Phoenix
Dallas, TX
07-2012
No Degree - Medical Assistant
P.C.I Health Training Center
Dallas, TX
10-2001
Skills
Strong work ethic
Vital signs monitoring
Multitasking efficiency
Reliability and punctuality
Electronic data capture
Patient observation
Blood collection techniques
Traffic laws compliance
Safe driving practices
Compassionate patient care
Infection control standards
Timeline
Paratransit Driver/Dart
Transdev Transportation Services
09.2024 - Current
Patient Care Technician
Texas Health Resources HEB Hospital
03.2024 - 10.2024
Mobile Phlebotomist
Cura Laboratory
10.2023 - 02.2024
Patient Safety Sitter
Medical City Of Plano
09.2023 - 12.2023
Phlebotomist II
Quest Diagnostics
11.2021 - 09.2023
Clinical Research Technician
LabCorp Research Clinic
07.2021 - 11.2021
Patient Safety Assistant
John Peter Smith Hospital
03.2020 - 06.2021
Mobile Phlebotomist
Trident Care
11.2018 - 03.2020
Patient Care Technician
Charlton Methodist Hospital
03.2016 - 04.2017
Patient Care Technician
William P. Clements Jr. University Hospital
09.2014 - 03.2016
Patient Care Technician Women and Children Service