TEQUOIA S. JOHNSON
Customer Service Representative
Gaston,SC
Summary
To enhance my educational and professional skills in a stable and dynamic workplace. I believe I can be a very great asset to your company. I’m a diligent worker and adaptive learner; I put a lot of pride and integrity in my work. I’m customer oriented and I multitask with excellent customer service. Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
4
4
years of professional experience
Work History
Member Care Representative
TZ Insurance Solutions LLC
Raleigh, NC
2022.08 - Current
- Provided professional services and support in a dynamic work environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Warehouse Worker
, SC
03.2021 - 01.2021
- Receive and put away inventory
- Load/Unload pallets & trucks
- Get customer orders ready and pack them up, etc. Amazon Columbia
Warehouse Lead Worker
, SC
02.2018 - 10.2020
- Shipping, receiving, packing, warehousing, store keeping and reclamation
- Frequently manages hazardous materials such as chemicals and explosives
- Plans and performs work, may make decisions on own initiative
- Prepares related documentation and maintains files/records as required
- May operate material handling equipment, as necessary
- Provides work leadership to others through assignment of work, review of progress, monitoring of results and instruction. Allied Air Enterprise Columbia
Security Officer
Allied Universal Security Services
Columbia, SC
06.2019 - 12.2019
- Perform security patrols of designated areas on foot or in vehicle, watch for irregular or unusual conditions that may create security concerns or safety hazards, Sound alarms or call police or fire department in case of fire or presence of unauthorized persons, warn violators of rule infractions, such as loitering, smoking or carrying forbidden articles, permit authorized persons to enter property and monitors entrances and exits, etc. G4S Security Company
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Production Worker
Orangeburg, SC
12.2017 - 12.2018
- Screwing screws on motor parts AYP
Customer Service Representative
Teleperformance
Orangeburg, SC
08.2016 - 11.2017
- Help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Cashier
Bojangles' Famous Chicken 'n Biscuits
Columbia, SC
01.2014 - 07.2017
- Receive payment by cash, credit, and debit cards
- Issue receipts, refunds, credits, or change due to customers
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Greet customers entering establishments
- Maintain clean and orderly checkout areas
- Bo jangle’s Orangeburg
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
Cashier
Wendy's
01.2010 - 12.2014
- Replenishing supplies and condiments, maintaining inventory and taking and distributing food orders
- Prepare daily food items and cook simple foods and beverages.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
Richmond Academy High School
06.2012
Skills
- Heavy Equipment Operation
- Loading and Unloading
- Material Handling
- Problem-Solving
- Microsoft Outlook
- Forklift Operations
- Sorting and Labeling
- Microsoft Excel
- Complex Problem-Solving
- Clear Communication
- Assembly and Production
- Self-Motivated and Disciplined
- Cleaning and Organizing
- Data Entry
- Credit Card Payment Processing
- Positive and Professional
- Microsoft PowerPoint
- Customer Relations
- Customer Service
- Call Center Operations
- Order Fulfillment
- Computer Proficiency
- Professional Telephone Demeanor
- Order fulfillment
- Sales expertise
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Member Care Representative
TZ Insurance Solutions LLC
2022.08 - Current
Warehouse Worker
03.2021 - 01.2021
Security Officer
Allied Universal Security Services
06.2019 - 12.2019
Warehouse Lead Worker
02.2018 - 10.2020
Production Worker
12.2017 - 12.2018
Customer Service Representative
Teleperformance
08.2016 - 11.2017
Cashier
Bojangles' Famous Chicken 'n Biscuits
01.2014 - 07.2017
Cashier
Wendy's
01.2010 - 12.2014
High School Diploma -
Richmond Academy High School