Ayanna Bazemore

Portsmouth,VA

Summary

Adept at fostering customer satisfaction and streamlining warehouse operations, I leveraged my expertise in data entry and problem resolution at Cox Communications to enhance service delivery. My supervisory experience and forklift operation skills contributed to optimizing inventory management at Capstone Logistics, achieving a significant increase in efficiency. Skilled in maintaining composure under pressure, I excel in fast-paced environments, driving results and improving operational workflows. I push myself to be the best at what I do .

Overview

years of professional experience

Certification

Work History

Customer Care Representative / Tech Support

Cox Communications

Chesapeake, VA (Remote)

11.2023 - Current

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Managed high call volume with exceptional professionalism and efficiency.
Responded to customer needs through competent customer service and prompt problem-solving.
Assisted call-in customers with questions and orders.
Maintained a high level of product knowledge to provide accurate information and support to customers.
Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.

Warehouse Operations Lead

Capstone Logistics LLC. / Tidewater Staffing

Traveler

07.2020 - 11.2023

Trained new hires in warehouse procedures, safety standards, and equipment operation, fostering a skilled workforce.
Monitored inventory levels closely, proactively addressing potential shortages or overstock situations.
Collaborated with transportation partners to ensure timely delivery of products to customers nationwide.
Enhanced warehouse efficiency by implementing new inventory management systems and procedures.
Operated range of heavy equipment on regular basis with advanced skill.
Maintained and cleaned equipment after each job and inspected.
Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
Tracked vendor invoicing to obtain missing paperwork and complete prompt payments.
Optimized cash flow by accurately scheduling payments and negotiating favorable payment terms with vendors.
Enhanced inventory management by implementing efficient tracking and organization systems.
Organized and maintained stock records and Warehouse documents.

Cashier / Cook

Hardee's Restaurant

Suffolk, VA

07.2018 - 07.2020

Greeted customers entering store and responded promptly to customer needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Restocked and organized merchandise in front lanes.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.

Education

High School Diploma -

Lakeland High School