Zeb Husain
Buford,GA
Summary
Skilled customer service representative with experience in the computer industry. Familiar with detail oriented work, as well as communicating with end users. Team-oriented service professional works well in collaborative environments and generates consistent personal service accomplishments. Bringing five years of experience in , including technical and customer specialty departments. Adept at navigating PC and Apple platforms.
Overview
8
8
years of professional experience
Work History
Customer Tech Support for Apple Products
Kelly Services
Buford, GA
07.2020 - 10.2020
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Owner And Operator Of Healthy Vending Machine Business
Self-employed
Atlanta, GA
07.2018 - 07.2020
- Responded to customer requests via telephone and email.
- Day to day operations and procedures to keep vending machines running at optimal level.
- Worked directly with prospective clients to achieve locations for newly placed vending machines.
Live Customer Service Representative
Trade Show Temps
Anaheim, CA
04.2011 - 11.2014
Badge and print materials distribution at trade shows.
Staff information booth during trade show operating hours
Register trade show attendees via computer and trouble registration issues.
Computer Support Specialist
Support Associates Inc,
Laguna Hills, CA
08.2008 - 03.2011
Documented all calls.
Answered 40 - 50 inbound calls per day.
Assisted customers with computer support problems via phone and resolved issues.
Education
High School Diploma -
Cerritos High School
Cerritos, CA1988
Psychology
Cerritos College
Norwalk, CABachelors Degree In Computer Information Systems
DeVry University
Long Beach, CASkills
- Data entry
- Self-motivated
- Bilingual English / Urdu (Hindi)
- Inbound call center customer support experience
- Creative researcher who seeks out and finds solutions
- Desktop support
- Customer service expert
- Good listening skills
- Computer skills
- Team building
- Warehouse Safety
- Order Fulfillment
- Picking Orders
- Flexible & Adaptable
- Written Communication Skills
- Resolve Customer Issues
- Customer Service Experience
- Inbound And Outbound Calling
- Customer Inquiries
Timeline
Customer Tech Support for Apple Products
Kelly Services
07.2020 - 10.2020
Owner And Operator Of Healthy Vending Machine Business
Self-employed
07.2018 - 07.2020
Live Customer Service Representative
Trade Show Temps
04.2011 - 11.2014
Computer Support Specialist
Support Associates Inc,
08.2008 - 03.2011
High School Diploma -
Cerritos High School
Psychology
Cerritos College
Bachelors Degree In Computer Information Systems
DeVry University
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