Tera Compton
South Plainfield
Summary
Dynamic Member Service Representative with a proven track record in enhancing customer satisfaction and resolving issues efficiently. Committed to delivering effective solutions through strong communication and teamwork.
Overview
11
11
years of professional experience
Work History
Member Service Representative
CoStar
Richmond
06.2024 - 09.2025
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Collaborated with team members to resolve client issues effectively and efficiently.
Banker
Truist
Hopewell
08.2022 - 06.2024
- Managed daily banking operations, ensuring compliance with policies and procedures.
- Analyzed customer's financial information to determine the best banking products for them.
- Met with new clients and completed pre-qualification procedures.
- Advised customers on bank products, services and financial planning options.
Assistant Manager
Verizon
Richmond
06.2014 - 05.2021
- Supported management in daily operations and team coordination.
- Managed inventory levels and ensured timely restocking of products.
- Oversaw customer service initiatives to improve client satisfaction rates.
- Collaborated with management on developing strategic plans for achieving business goals.
Education
Bachelor of Science - Sport Administration
Radford University
Radford, VA05-2013
Skills
- Customer relationship management
- Conflict resolution
- Financial analysis
- Product knowledge
- Policy compliance
- Customer support
Timeline
Member Service Representative
CoStar
06.2024 - 09.2025
Banker
Truist
08.2022 - 06.2024
Assistant Manager
Verizon
06.2014 - 05.2021
Bachelor of Science - Sport Administration
Radford University