T'era Hunter-Shelton
Henrico,Virginia
Summary
Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards. Highly skilled server with three years of experience supporting restaurant operations. Maintained communication while working closely with other servers, kitchen staff and managers to accomplish handing the food out to residents in a timely manner, bussing the tables and setting up the tables correctly. Expert at providing exceptional customer service by quickly and energetically completing special requests. Compassionate Hospice Aide with hands-on experience in providing end-of-life care and emotional support to terminally ill patients. Strengths include maintaining patient dignity, assisting with personal hygiene and daily living needs, as well as coordinating with healthcare professionals for optimal patient outcomes. Demonstrated ability to build trusting relationships with patients and families while creating a peaceful, comfortable environment during challenging times.
Overview
6
6
years of professional experience
Work History
Hospice Aide
Traditions Health
Henrico, VA
11.2022 - Current
- Observed changes in patients' condition and reported any unusual findings to the RN Case Manager.
- Supported grieving families by offering listening ear, compassion and kindness.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Assisted with ambulation and transfers using proper body mechanics techniques.
- Compiled detailed documentation related to patient care services rendered.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Maintained a safe environment for patient care through adherence to established safety guidelines and policies.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Turned and repositioned bedridden patients to prevent bedsores.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Helped patients maintain dignity during difficult times.
CNA
Lakewood Retirement Community
1900 Lauderdale Dr., VA
03.2022 - 11.2022
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Used mobility devices to transport patients.
- Helped residents walk with or without self-help devices.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Distributed drinking water and nourishment to residents.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Observed and reported unusual symptoms and changes to charge nurse.
- Supported non-ambulatory residents in range of motion exercises.
Server
Dogwood Terrace
Richmond, VA
11.2018 - 03.2022
- Developed strong and lasting resident relationships.
- Transported dirty tableware from dining room to dishwashing area for proper cleaning.
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Set tables before patients arrived to maintain meal plan productivity.
- Cleaned and maintained dining room during and after each meal service.
- Worked closely with team members to update cleaning protocols and increase aide efficiency.
Hostess
The Boathouse at Short Pump Town Center
Short Pump, VA
10.2021 - 02.2022
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Completed closing duties by emptying trash, sweeping, and making sure the restrooms were cleaned.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Stayed attentive to server availability and table turnover to seat guests quickly.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
Education
High School Diploma -
Douglas S. Freeman High School
Richmond, VA06.2021
Skills
- PPE Guideline Compliance
- Team Player
- Food Safety Standards
- Cleaning and Sanitizing
- Time Management and Prioritization
- Creative Problem Solving
- Reliable and Trustworthy
- Flexible and Adaptable
- End-of-life care
- Mobility assistance
- Relationship building
- Grooming assistance
Timeline
Hospice Aide
Traditions Health
11.2022 - Current
CNA
Lakewood Retirement Community
03.2022 - 11.2022
Hostess
The Boathouse at Short Pump Town Center
10.2021 - 02.2022
Server
Dogwood Terrace
11.2018 - 03.2022
High School Diploma -
Douglas S. Freeman High School
Similar Profiles
Courtney WaltonCourtney Walton
Hospice Volunteer Coordinator at Traditions HealthHospice Volunteer Coordinator at Traditions Health
KalliJo GriffinKalliJo Griffin
Packet Review Quality Improvement Specialist Supervisor at Traditions HealthPacket Review Quality Improvement Specialist Supervisor at Traditions Health
Kayla PeekKayla Peek
Director of Clinical Services at Traditions HealthDirector of Clinical Services at Traditions Health