TERA MCCROY
Arlington
Summary
Dynamic Human Resources Generalist with comprehensive experience in HR operations and employee relations, specializing in optimizing HRIS systems, performance management, and policy implementation. Proven ability to deliver strategic solutions that enhance organizational effectiveness while ensuring regulatory compliance and maintaining confidentiality. Holds a Master of Science in Industrial-Organizational Psychology and PHR certification, combining academic knowledge with practical expertise to drive impactful HR initiatives. Committed to facilitating a positive workplace culture and supporting employee development through innovative HR practices.
Overview
13
13
years of professional experience
Work History
HR Generalist
Wogan Group
01.2022 - Current
- Executed full-cycle recruitment processes from sourcing through onboarding
- Implemented comprehensive employee engagement and wellness initiatives
- Orchestrated performance evaluation systems across organizational departments
- Managed company-wide benefits administration and employee support
- Ensured organizational compliance with employment regulations and internal policies
- Developed instructional content for HR policy implementation
Portfolio Manager
Wogan Group
01.2017 - 01.2022
- Directed comprehensive property portfolio operations including financial planning and analysis
- Orchestrated capital improvement projects and vendor contract negotiations
- Executed systematic property inspections to maintain quality standards
- Implemented resident satisfaction initiatives while overseeing staff performance management
Property Manager
Glass Ratner Management
01.2015 - 01.2017
- Directed leasing operations and delivered comprehensive weekly performance reports
- Orchestrated rental collections, competitive analysis, and lease renewal programs
- Implemented resident retention strategies to enhance customer satisfaction
Bookkeeper
MAA
01.2013 - 01.2015
- Executed month-end closeouts, deposit reconciliation, and account write-offs
- Managed rental payment processing and supported property market analysis
- Conducted systematic collection efforts through site visits and communications
- Administered tenant move-out and move-in procedures
Education
Post Master's Certificate - Information Systems and Technology
University of Phoenix
Human Resource Management Certificate - Undergraduate
University of Phoenix
Master of Science - Industrial-Organizational Psychology
University of Phoenix
01.2024
Bachelor of Science - Business with a Human Resource Management Certificate
University of Phoenix
01.2022
Skills
- HR policies and procedures
- Onboarding and orientation
- Benefits administration
- Talent acquisition
- Payroll administration
- Employee relations management
- Employee relations
- Background checks
- Employment law compliance
- Employee retention
- Employee engagement
- HRIS management
Timeline
HR Generalist
Wogan Group
01.2022 - Current
Portfolio Manager
Wogan Group
01.2017 - 01.2022
Property Manager
Glass Ratner Management
01.2015 - 01.2017
Bookkeeper
MAA
01.2013 - 01.2015
Human Resource Management Certificate - Undergraduate
University of Phoenix
Master of Science - Industrial-Organizational Psychology
University of Phoenix
Bachelor of Science - Business with a Human Resource Management Certificate
University of Phoenix
Post Master's Certificate - Information Systems and Technology
University of Phoenix