Tera Patterson

• • Crisis Intervention & De-escalation: Managed acute distress situations, effectively de-escalating conflicts and ensuring patient safety.
• • Implementing Treatment Plans: Help carry out behavioral interventions, therapeutic exercises, and recovery plans designed by doctors or therapists.
• Monitored patient behavior and mood changes throughout daily shifts to ensure safety.: Track day-to-day behavior, mood changes, and safety risks, serving as the "eyes and ears" of the clinical team.
• • Assisted patients with daily activities such as bathing, dressing, and meal preparation to promote independence.: Supported patients in daily activities, enhancing their independence and overall well-being.
• • Organized and led group activities to foster social interaction and therapeutic engagement among patients.: Facilitated therapeutic groups and recreational activities, promoting social skills and patient engagement.
• • Documentation & Vitals: Record patient behavior data, log progress notes, monitor vital signs (like blood pressure), and assist with admissions or discharges.

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• Greeted customers and provided friendly, professional customer service.
• Resolved customer concerns and ensured customer satisfaction.
• Took customer orders and processed cash, credit, and debit payments.
• Operated cash registers, drive-thru, grills, fryers, and other restaurant equipment.
• Prepared food and beverages while following food safety standards.
• Worked in a fast-paced environment while handling multiple tasks.
• Assisted coworkers in different areas to keep daily operations running smoothly.
• Maintained cleanliness and organization of work areas during shifts.
• Followed company policies and maintained cleanliness and sanitation standards.

• Operated cash registers and processed cash, credit, and debit transactions.
• Greeted customers and provided friendly, helpful customer service.
• Assisted customers with purchases and answered questions about products.
• Handled customer concerns professionally and efficiently.
• Maintained a clean and organized store environment.
• Stocked shelves, organized merchandise, and checked product expiration dates.
• Restocked store supplies to maintain operational efficiency.
• Prepared food orders and assisted with food service when needed.
• Supported coworkers in executing daily tasks to enhance store efficiency.