Tera Ray
Carrollton,KY
Summary
Accomplished Operations Supervisor with a proven track record at Standard Parking Plus, adept in operations management and staff supervision. Enhanced team productivity and customer satisfaction through effective leadership and relationship building. Skilled in performance monitoring and task delegation, consistently achieving operational excellence and fostering customer loyalty.
Overview
8
8
years of professional experience
Work History
3rd Shift Operations Supervisor
Standard Parking Plus
07.2021 - Current
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Oversee a $40 million ground transportation operation, ensuring seamless functioning.
- Provide and maintain excellent customer service across the operation.
- Ensure safety compliance through regular trainings and adherence to safety protocols.
- Manage and update car counts and maintain the client website.
- Demonstrate strong time management skills in a fast-paced environment
- Identify operational issues and develop effective solutions.
- Train new employees and oversee their progress through the training process
Night Auditor / Manager on Duty
Holiday Inn
01.2021 - 07.2021
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest room requests in a timely and efficient manner.
Customer Service Representative
Greensky
02.2020 - 05.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Consistently met performance goals for both individual and team metrics.
Supervisor
Citibank
02.2017 - 11.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from experience in the field.
Education
High School Diploma -
Larry A. Ryle High School
Union, KY05.2012
Skills
Operations Management
Performance monitoring
Task Delegation
Staff Supervision
Customer Engagement
Relationship Building
Timeline
3rd Shift Operations Supervisor
Standard Parking Plus
07.2021 - Current
Night Auditor / Manager on Duty
Holiday Inn
01.2021 - 07.2021
Customer Service Representative
Greensky
02.2020 - 05.2020
Supervisor
Citibank
02.2017 - 11.2019
High School Diploma -
Larry A. Ryle High School
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