Tera Wickizer
Louisville,CO
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
Work History
Manager- Sales and Visual Merchandising
The Gap, Gap Kids and Baby Gap
Broomfield, Colorado
11.2024 - Current
- Implemented sales strategies that increased customer engagement and satisfaction.
- Executed visual merchandising techniques that improved product presentation and sales.
- Evaluated individual and team performance to identify and capitalize on improvement opportunities.
- Managed daily operations to ensure smooth workflow and adherence to procedures, maintaining efficiency and quality standards.
- Maintained professionalism and composure in high-pressure situations to effectively resolve conflicts.
Manager
The Old Spaghetti Factory International Inc.
Westminster, CO
03.2023 - 11.2024
- Oversaw 25 employees, focusing on hiring, training, and scheduling.
- Implemented strategies to enhance guest satisfaction and maintain safety standards.
- Managed daily operations for front and back of house to ensure efficiency.
Business Owner and Manager
Upscale Consignment
Kaysville, Utah
03.2016 - 07.2023
- Conducted regular financial analysis to monitor expenses and profitability.
- Coordinated promotional events to increase customer engagement and brand awareness.
- Implemented visual merchandising to enhance store presentation and appeal.
- Developed training programs for new employees to enhance customer service skills.
Education
Bachelor of Arts - Business and Merchandising
Utah State University
Logan, UTSkills
- Sales strategy and visual merchandising
- Team performance evaluation and coaching
- Operational management
- Financial analysis
- Customer relationship management
Accomplishments
- Top 5 in District Customer Loyalty and Credit Card Applications
- Received additional compensation from District for outstanding KPI performance
Volunteer Work
- Community and Child Education Council Member for 9 years
Timeline
Manager- Sales and Visual Merchandising
The Gap, Gap Kids and Baby Gap
11.2024 - Current
Manager
The Old Spaghetti Factory International Inc.
03.2023 - 11.2024
Business Owner and Manager
Upscale Consignment
03.2016 - 07.2023
Bachelor of Arts - Business and Merchandising
Utah State University