Tera Zielinski
Americus,GA
Summary
Hardworking and motivated manager with 14 years of management experience and record of success in the customer service industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Guest Services Coordinator & Manager
Ruby Tuesday
Americus, GA
09.2021 - Current
- Ensured compliance with health, safety and sanitation standards.
- Maintained accurate inventories of food, supplies and equipment.
- Monitored daily operations to ensure adherence to established policies and procedures.
- Scheduled staff shifts and monitored labor costs.
- Recruited, trained and supervised staff members.
- Resolved customer complaints in a professional manner.
- Inspected dining areas regularly to maintain cleanliness and proper setup.
Site Manager
IH Global
Phenix City, AL
07.2016 - 08.2019
- Scheduled, assigned and supervised staff members in the car wash department.
- Monitored all equipment used during the car wash process to ensure it was functioning properly.
- Conducted regular inventory of supplies needed to operate the car wash facility efficiently.
- Coordinated with vendors to purchase necessary supplies for the car wash facility in a cost-effective manner.
Club Supervisor
Advantage Sales And Marketing
Auburn, AL
02.2014 - 06.2016
- Ensured all safety regulations were followed by employees and customers alike.
- Trained new staff on customer service protocols and operational procedures.
- Developed weekly schedules for staff, taking into account their availability and skill sets.
- Analyzed sales data to identify trends in customer behavior and develop strategies accordingly.
Area Coordinator
Driveline Retail Merchandising
Fayetteville, GA
02.2012 - 04.2014
- Provided customer service support in responding to inquiries from clients and staff members.
- Supervised staff by providing guidance and direction when necessary.
- Created product displays that were visually appealing, well-stocked, and organized.
- Performed regular audits of store shelves to ensure accuracy of stock levels.
- Provided training and guidance to staff on merchandising techniques.
Education
Cyber Security Degree And Diploma - Information Technology
South Georgia Technical College
Americus, GA12-2025
Associate of Science -
Axia College
Phoenix, AZ05-2009
Skills
- Inventory Management
- Operations Management
- Policy Implementation
- Staff Development
- Performance Management
- Problem Resolution
- Food Safety Management
Languages
American Sign Language
Limited
Certification
- ServSafe: Certified Food Protection Manager: January 2024
Timeline
Guest Services Coordinator & Manager
Ruby Tuesday
09.2021 - Current
Site Manager
IH Global
07.2016 - 08.2019
Club Supervisor
Advantage Sales And Marketing
02.2014 - 06.2016
Area Coordinator
Driveline Retail Merchandising
02.2012 - 04.2014
Cyber Security Degree And Diploma - Information Technology
South Georgia Technical College
Associate of Science -
Axia College
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