Terah Dyer
Clarkesville,GA
Summary
Highly competent Collections Supervisor with notable experience in overseeing collection teams and optimizing debt recovery processes. Demonstrates strong leadership abilities, effective communication skills, and thorough knowledge of industry regulations. Significant contributions include implementing strategies to improve team performance, enhancing customer relationships, and reducing outstanding debts. Shows a consistent record of achieving operational goals and commitment to ongoing professional development.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Billing and Collections Supervisor
BayMark Health Services
Dahlonega, GA
03.2023 - Current
- Developed strategies for collecting on delinquent accounts while maintaining customer relations.
- Ensured compliance with all applicable laws, regulations, policies and procedures related to collections activities.
- Monitored daily work flow of the collection staff, providing feedback and coaching as needed.
- Interpreted data from various sources such as reports, memos, emails, in order to identify trends or issues related to collections activity.
- Produced monthly reports detailing progress against established goals for collections activity.
- Analyzed financial statements for accuracy in order to determine creditworthiness of customers.
Payment Poster
BayMark Health Services
Dahlonega, GA
03.2023 - Current
- Generated reports on monthly revenue totals, outstanding balances, and other financial indicators as requested by management.
- Participated in departmental meetings concerning improvements in existing payment processes.
- Maintained accurate records of all payments posted in an organized filing system.
- Communicated effectively with internal teams about any changes or updates made to patient accounts during the posting process.
- Provided customer service support to patients regarding inquiries related to account status and payment history.
Education
BBA - Business Administration And Management
University of North Georgia
Dahlonega, GA05-2026
Associate of Applied Science - Business Administration
North Georgia Technical College
Clarkesville, GA12-2023
Skills
- Financial analysis
- Data interpretation
- Regulatory compliance
- Customer service
- Team leadership
- Process improvement
- Effective communication
- Team supervision
- Payment negotiation
- Staff coaching
Certification
- Supervisor/Management Specialist
- Human Resource Management
- Organizational Leadership
- Management Leadership Specialist
Timeline
Billing and Collections Supervisor
BayMark Health Services
03.2023 - Current
Payment Poster
BayMark Health Services
03.2023 - Current
BBA - Business Administration And Management
University of North Georgia
Associate of Applied Science - Business Administration
North Georgia Technical College