Terah Manchego-Foutz
West Valley City,UT
Overview
20
20
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Agent
Delta Airlines
08.2023 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Customer Service Supervisor
SkyWest Airlines
12.2006 - 08.2023
- Help agents with passenger misconnects, supervise over 15+ agents during my shift, and help with irregular operations.
North American Recovery
Data Entry Processor
02.2014 - 06.2016
- Inputing customers invoices for a collection agency.
Edward Jones
Branch Office Support
01.2005 - 02.2014
- Answer phones, set up appointments, file customers paperwork, put together seminars for the financial advisor.
Education
High School Diploma -
Spencer High School
Columbus, GASalt Lake Community College
Salt Lake City, UT 01.2002 - 05.2003
Skills
Customer Service
Problem Resolution
Excellent communication skills
Quick to learn
Good at listening
Knowledge of Word and Excel
Typing at 40 words per minute
Timeline
Customer Service Agent
Delta Airlines
08.2023 - Current
North American Recovery
Data Entry Processor
02.2014 - 06.2016
Customer Service Supervisor
SkyWest Airlines
12.2006 - 08.2023
Edward Jones
Branch Office Support
01.2005 - 02.2014
Salt Lake Community College
01.2002 - 05.2003
High School Diploma -
Spencer High School