Overview
Work History
Education
Skills
Timeline
Generic

Terah Manchego-Foutz

West Valley City,UT

Overview

20
20
years of professional experience
1
1
year of post-secondary education

Work History

Customer Service Agent

Delta Airlines
08.2023 - Current
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.

Customer Service Supervisor

SkyWest Airlines
12.2006 - 08.2023
  • Help agents with passenger misconnects, supervise over 15+ agents during my shift, and help with irregular operations.

North American Recovery

Data Entry Processor
02.2014 - 06.2016
  • Inputing customers invoices for a collection agency.

Edward Jones

Branch Office Support
01.2005 - 02.2014
  • Answer phones, set up appointments, file customers paperwork, put together seminars for the financial advisor.

Education

High School Diploma -

Spencer High School
Columbus, GA

Salt Lake Community College
Salt Lake City, UT
01.2002 - 05.2003

Skills

Customer Service

Problem Resolution

Excellent communication skills

Quick to learn

Good at listening

Knowledge of Word and Excel

Typing at 40 words per minute

Timeline

Customer Service Agent

Delta Airlines
08.2023 - Current

North American Recovery

Data Entry Processor
02.2014 - 06.2016

Customer Service Supervisor

SkyWest Airlines
12.2006 - 08.2023

Edward Jones

Branch Office Support
01.2005 - 02.2014

Salt Lake Community College
01.2002 - 05.2003

High School Diploma -

Spencer High School

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Terah Manchego-Foutz