Teral Carlton
Canoga Park,CA
Summary
Dynamic professional with a proven track record in enhancing client engagement and streamlining data management, notably at Davis Research, LLC. Expert in leveraging exceptional communication skills and meticulous attention to detail for optimal efficiency. Skilled Interviewer with exceptional patience and more than 8 years of experience. Accurately records answers with compassionate assistance throughout document completion. Willingness to take on added responsibilities to meet team goals. Desires to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Business Communications Interviewer
Davis Research LLC
10.2015 - Current
- Conducted phone interviews with respondents to encourage them to participate in various studies.
- Maintained accurate records of interview outcomes, ensuring timely follow-up and feedback to associates and management.
- Increased respondent engagement by conducting thorough and personable interviews and achieving an 80% success rate on 100+ calls per day.
- Developed strong rapport with respondents, fostering open communication and trust during interviews.
Administrative Assistant III
Randstad Temporary Services
08.2012 - 08.2013
- Answered multi-line phone system, routing calls, delivering messages to nurses and other staff at Kaiser Permanente and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to staff and management inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Compiled and presented highly detailed data for monthly medical improvement meetings with physicians and other medical staff.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Administrative Assistant II
Anthem Blue Cross
10.1998 - 10.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT06.2015
Associate of Arts - Liberal Arts And General Studies
Ventura College
Ventura, CA06.1990
Skills
Interviewing Clients
- Customer service and assistance
- Client Engagement
- Persuasion techniques
- Following Direction
- Detail Oriented
- Microsoft Office
- Meeting deadlines
- Empathy Display
- Confidence building
- Problem-Solving
Affiliations
- Certified Administrative Professional
- National Notary Association
Timeline
Business Communications Interviewer
Davis Research LLC
10.2015 - Current
Administrative Assistant III
Randstad Temporary Services
08.2012 - 08.2013
Administrative Assistant II
Anthem Blue Cross
10.1998 - 10.2008
Bachelor of Science - Business Management
Western Governors University
Associate of Arts - Liberal Arts And General Studies
Ventura College
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