Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tera Lott

Marysville,OH

Summary

Dedicated and detail-oriented professional with 10 years of customer service experience, including leadership as a customer service manager at CashLand, and 7 years in healthcare as a endoscopic reprocessor. Proven ability to manage administrative tasks, maintain accurate records, and work efficiently in fast-paced environments. Skilled in data entry, scheduling, inventory management, and working collaboratively with teams and clients.

Overview

19
19
years of professional experience

Work History

Certified Endoscopic Reprocessor

Marysville Memorial Hospital
Marysville , Ohio
01.2015 - Current
  • Ordered supplies needed for successful completion of endoscopic treatments.
  • Assisted physicians by providing technical support during complex cases.
  • Collaborated with other healthcare providers in order to coordinate optimal patient care.
  • Performed routine maintenance on equipment to ensure proper functioning.
  • Maintained accurate records and documentation of all performed procedures.

Customer Service Supervisor

Cashland
Marysville , Ohio
11.2005 - 11.2014
  • Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
  • Maintained accurate records of customer interactions for future reference.
  • Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
  • Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
  • Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
  • Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
  • Provided guidance and support to junior customer service representatives, including coaching and mentoring.
  • Ensured all customer inquiries were handled in accordance with company standards and regulations.

Education

High School Diploma -

Marysville High School
Marysville
05-1999

Skills

  • Strong work ethic
  • Stress tolerance
  • Complaint resolution
  • Metric tracking
  • Skilled multi-tasker
  • Excellent time management skills
  • Deadline oriented
  • Conflict management
  • Exceptional telephone etiquette
  • Microsoft outlook, word, and Excel
  • Customer relations

References

References available upon request.

Timeline

Certified Endoscopic Reprocessor

Marysville Memorial Hospital
01.2015 - Current

Customer Service Supervisor

Cashland
11.2005 - 11.2014

High School Diploma -

Marysville High School

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Tera Lott