Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
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Terance Coleman

Fort Worth,TX

Summary

Approached each day and unique challenges with enthusiasm, patience and humor. High-energy Recreational Leader adept at developing exciting calendar events to maximize budgetary resources while fulfilling community desires. Talented problem-solver with personable and open style. Passionate about the tech industry with a focus on cybersecurity.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Warehouse Worker

Amazon
07.2022 - 07.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Performed general housekeeping and cleaning tasks.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

Crew Leader

Jack In The Box
08.2020 - 04.2022
  • Assisted servers by collecting payments, issuing receipts and setting order trays before delivering food to customers
  • Well-trained in operating kitchen equipment to prepare food and complete sales.
  • Trained employees in time management and proper ways to complete job duties.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Monitored team members to verify work quality and address concerns.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
  • Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.

Education

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University
Salt Lake City, UT
11.2026

High School Diploma -

Saginaw High School
Fort Worth, TX
05.2021

Skills

  • Research (Less than 1 year)
  • Keyword research (Less than 1 year)
  • Sales (1 year)
  • Customer service (1 year)
  • Customer support (1 year)
  • Mac OS
  • Adaptability And Flexibility (Less than 1 year)
  • Computer skills
  • Communication skills
  • Typing
  • Critical Thinking
  • Active Listening

Certification

Google IT Support Certification, 03/01/24, Present, Technical Support Fundamentals, The Bits and Bytes of Computer Networking, Operating Systems and You: Becoming a Power User, System Administration and IT Infrastructure Services, IT Security: Defense Against the Digital Dark Arts

Assessments

  • Work style: Reliability, Proficient, 10/01/23, Tendency to be reliable, dependable, and act with integrity at work
  • Attention to detail, Proficient, 09/01/23, Identifying differences in materials, following instructions, and detecting details among distracting information
  • Customer service, Proficient, 12/01/23, Identifying and resolving common customer issues
  • Verbal communication, Proficient, 12/01/23, Speaking clearly, correctly, and concisely
  • Administrative assistant/receptionist, Proficient, 09/01/23, Using basic scheduling and organizational skills in an office setting
  • Customer focus & orientation, Proficient, 12/01/23, Responding to customer situations with sensitivity
  • Sales skills, Proficient, 08/01/23, Influencing and negotiating with customers

Timeline

Warehouse Worker

Amazon
07.2022 - 07.2023

Crew Leader

Jack In The Box
08.2020 - 04.2022

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University

High School Diploma -

Saginaw High School

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Terance Coleman