Jamilah Lewis
Summary
Results-driven and proactive leader with exceptional time management and organizational acumen. Demonstrated ability to strategically guide the development and implementation of various educational training modalities. Proficient in fostering team collaboration and empowering individuals to achieve their highest potential. Utilizes advanced technical, analytical, and organizational skills to optimize the delivery of educational products and services, ensuring high-quality outcomes and client satisfaction. Known for inspiring excellence and maintaining a strong commitment to continuous improvement and innovation in educational practices.
Overview
11
11
years of professional experience
Work History
Education Technician
Department of Veterans Affairs, Institute for Learning, Education and Development (ILEAD)
01.2019 - Current
- Maintain all participant, faculty, and pertinent program data for 100+ ILEAD assigned events into required VA and ILEAD education data tracking systems (VA Talent Management System (TMS), ILEAD BIS system, and Event Management Analytic Platform (EMAP)
- Assists assigned ILEAD Project Managers with the developing and implementation and establishing minimum standards and accreditation compliance requirements for education programs for evaluation
- Provides logistical and program information for all designed trainings with various modalities for 100+ assigned events
- Interacts with all VHA high priority and professional staff as well direct communications with all external client for programming
- Responsible for providing educational program staff, faculty, and attendees with requested educational, registration, logistical information when requested
- Extensive knowledge and skill of a variety of software applications and platforms that include the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, MS TEAMS) and Adobe
- Responsible for data tracking of registrations and attendance for all face-to-face and virtual educational programs that include distribution of certificates in compliance with policies and procedures of accredited and non-accredited continuing education programs
- Effectively trained and mentored two (2) new team members during a 12-month period
- Served as informational team member on ILEAD team committee to address ILEAD All Employee Service and divisional change processes.
Student Office Assistant
Department of Veterans Affairs, Employee Education System
04.2013 - Current
- Maintained and monitored educational programming schedules for Events division
- Provided clerical support with answering and tracking incoming phones calls, referring questions to requested designated VHA internal and external offices
- Assisted with packing and shipping of educational program materials.
Contractor Education Technician
PiperCoughlin Contracting, Department of Veterans Affairs, Employee Education System
08.2017 - 01.2019
- Responsible for all administrative and logistical work required to support EES educational programs
- Used standardized formats and templates to compile, prepare and update educational program support materials
- Maintain project file to ensure compliance with accreditation requirements
- Coordinated all administrative support of face-to-face programs
- Accurately managed participant, faculty, and other data into required VA and EES data systems
- Responsible for answering phone calls and directing informational calls to designated departments and other VHA internal and external offices.
Canteen Services/Food Service
Jefferson Barracks VA
07.2017 - 08.2017
- Maintained set-up and serving food items on cafeteria line
- Operated, cleaned food preparation equipment and other kitchen/cafeteria equipment as required
- Ran point of sales register
- Maintained exceptional customer relations
- Served as frontline cashier during peak hours
- Tracked and stocked inventory.
Sales Ambassador
LUSH Handmade Cosmetics
03.2017 - 08.2017
- Provided exceptional customer services with guidance on product information and product demonstrations
- Ran point of sales register
- Created and crafted merchandise displays
- Maintained exceptional customer relations
- Served as frontline cashier during peak hours
- Tracked and stocked inventory.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ01.2028
Skills
- Problem – Solving
- Documentation And Reporting
- Project Management
- Organizational skills
- Time Management
- Oral/Written Communication
- Proficient in Microsoft Office365 Suite
- Adobe
- Scheduling appointments
- Calendar Management
- Meeting Coordination
Timeline
Education Technician
Department of Veterans Affairs, Institute for Learning, Education and Development (ILEAD)
01.2019 - Current
Contractor Education Technician
PiperCoughlin Contracting, Department of Veterans Affairs, Employee Education System
08.2017 - 01.2019
Canteen Services/Food Service
Jefferson Barracks VA
07.2017 - 08.2017
Sales Ambassador
LUSH Handmade Cosmetics
03.2017 - 08.2017
Student Office Assistant
Department of Veterans Affairs, Employee Education System
04.2013 - Current
Bachelor of Science - Business
University of Phoenix
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