Summary
Overview
Work History
Education
Skills
Timeline
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TERANCE MORSE

Dallas,TX

Summary

Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

MORTGAGE LOAN OFFICER

Rocket Mortgage
01.2022 - Current
  • Collected financial information to evaluate creditworthiness and eligibility for obtaining a mortgage loan
  • Interviewed and guided clients through the many mortgage loan options
  • Prepared and submitted mortgage loan applications
  • Monitored and reported on application process relaying the information back to the customer
  • Ensured compliance with privacy laws and confidentiality policies as well as maintain records that are in line with national and local financial rules

SMALL BUSINESS SPECIALIST

VERIZON WIRELESS
09.2012 - 07.2020
  • Develop and attain customer experience and sales objectives by having an extensive knowledge of company sales initiatives and products
  • Organize and manage team meetings to improve branch accessory revenue
  • Responsible for executing net growth plan to maintain a positive correlation between new accounts and existing customer accounts
  • Train new and existing team members in sales initiatives and customer service in order to improve overall sales and customer experience.

RETENTION SPECIALIST

SPRINT/NEXTEL
07.2010 - 07.2012
  • Build rapport with customers in order to enhance customer service
  • Increased overall profitability through extensive knowledge and direct implementation of the company’s products
  • Responsible for improving customer retention through the resolution of technical issues with customer accounts
  • Exceeded company metrics by lowering Average Handle Time (AHT) and transfer rate in order to increase customer retention rates

Education

Bachelor of Science - Business Administration, Marketing

University of Arkansas Pine Bluff
Pine Bluff, AR
05.2011

Skills

  • Excellent salesmanship and ability to close a deal
  • In-depth knowledge of wireless products and their benefits
  • Knowledge of competitors’ products and services and how they compare
  • Proficient in computer programs and data entry
  • Great communication skills, both written and oral, with customers, coworkers, and superiors
  • Professional demeanor and appearance maintained at all times
  • Superlative time management and organizational skills
  • Ability to lead a team or work independently in order to complete the task

Timeline

MORTGAGE LOAN OFFICER

Rocket Mortgage
01.2022 - Current

SMALL BUSINESS SPECIALIST

VERIZON WIRELESS
09.2012 - 07.2020

RETENTION SPECIALIST

SPRINT/NEXTEL
07.2010 - 07.2012

Bachelor of Science - Business Administration, Marketing

University of Arkansas Pine Bluff

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