THOMAS HARPER JR
San Diego,CA
Summary
Sales and customer service professional with experience in internet sales, retail, and mortgage loans. Brings customer analysis, compliance review, and deal closing skills, along with a 60% closing ratio and a track record of supporting revenue growth through clear communication, product knowledge, and responsive issue resolution.
Overview
11
11
years of professional experience
Work History
Mortgage Loan Officer
Global Equity Finance
San Diego, California
07.2026 - Current
- Collected loan applications and verified income, assets, and credit documents.
- Reviewed loan files for compliance with lending guidelines and regulations.
- Coordinated with underwriters, processors, and escrow teams on file status.
- Explained mortgage terms, disclosures, and closing steps to applicants.
- Provided guidance on various types of mortgages such as FHA loans, VA loans, conventional loans.
Internet Sales Manager
Kearny Mesa Ford KIA
San Diego, CA
05.2024 - 07.2026
- Developed and implemented strategies for increasing internet sales volume.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Processed payments and maintained accurate drawers to meet financial targets.
- Managed customer feedback and resolved issues promptly to maintain a positive online reputation.
- Oversaw inventory management for online sales, ensuring product availability and timely delivery.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Sales Associate
Paradise Chevrolet
Ventura, CA
09.2020 - 08.2022
- Recommended merchandise to customers based on needs and preferences.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Negotiated and closed deals with minimal oversight.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Sales Consultant
Vista Ford in Oxnard
Oxnard, CA
02.2020 - 08.2020
- Listened to customers to understand needs and refer to optimal services.
- Worked with customers and sales management to reach price agreements and explain warranty, sales and option package procedures.
- Showcased vehicle features and took customers on test drives in local area.
- Managed sales negotiations and financing options.
- Educated customers about sales processes, warranty requirements and service standards.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
Sales Associate
Stone Mountain Nissan
Lilburn, GA
08.2018 - 01.2020
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Won store sales competition for most Used Cars sold, resulting in $300 cash.
- Negotiated and closed deals with minimal oversight.
- Offered product and service consultations and employed upselling techniques.
Infantryman
United States Marine Corps
Oceanside, CA
08.2015 - 10.2018
- Leading large groups Adapting to any situation Basic Medical care Basic physical fitness care CPR and AED certified.
- Maintained rifles, machine guns, mortars and hand grenades, verifying weapon locations and supporting magazine operations.
- Patrolled restricted areas and authorized access for permitted personnel.
- Operated and mounted night vision devices to zero in and engage targets.
- Trained diligently on gym equipment and exercise courses to achieve combat resilience and advance in both rank and skill level.
Education
High School Diploma - General Studies
Ventura High School
Ventura, CASkills
- Strong in Microsoft Powerpoint, Word, Excel, Outlook, Access, and Act
- Vocally spoken, hard-working, and friendly with others
- 60% closing ratio from initial contact with customer
- Ability to recognize and capitalize on new and innovative opportunity in the marketplace through creating sales techniques to close transaction
- Advance sales experience
- Leadership training
- Customer analysis for vehicle requirement
Timeline
Mortgage Loan Officer
Global Equity Finance
07.2026 - Current
Internet Sales Manager
Kearny Mesa Ford KIA
05.2024 - 07.2026
Sales Associate
Paradise Chevrolet
09.2020 - 08.2022
Sales Consultant
Vista Ford in Oxnard
02.2020 - 08.2020
Sales Associate
Stone Mountain Nissan
08.2018 - 01.2020
Infantryman
United States Marine Corps
08.2015 - 10.2018
High School Diploma - General Studies
Ventura High School