Summary
Overview
Work History
Education
Skills
Contact
Timeline
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Terany Goldsby

Bastrop,LA

Summary

Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Coast Professional Inc. | Remote
08.2024 - Current
  • Skip tracing debtors to locate current residence and employment information.
  • Handling incoming and outgoing collection calls.
  • Negotiating balance in full payments, payment arrangements, or legal referrals.
  • Follow federal and state laws, and company policies.
  • Documenting interactions with debtors.



Massage Therapist

Massage Envy
Monroe, LA
07.2014 - Current
  • Massaged and kneaded muscles and soft tissues of body to provide treatment for medical conditions or injuries
  • Utilized various massage modalities and techniques to alleviate clients' chronic pain
  • Observed client reaction to massage to modify techniques
  • Utilized knowledge of anatomy, physiology and kinesiology to create individualized treatment plans for each client.

Healthcare Customer Service Representative

Aetna
Remote
10.2020 - 02.2024
  • Verified patient demographic information in order to ensure accuracy of data entry.
  • Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
  • Maintained client confidentiality according to HIPAA regulations at all times.
  • Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
  • Coordinated scheduling of appointments across multiple departments to optimize patient care.

IT Assistant

U.S. Navy
Pensacola, FL
04.2011 - 10.2013
  • Responsible for responding to telephone calls, emails, and personnel requests for technical support.
  • Identify, research, and resolve technical problems.
  • Document, track, and monitor problems to ensure timely resolution.
  • Assist in tracking help desk calls pertaining to applications, networking, and systems problems and issues.
  • Assist in troubleshooting advanced technical issues within the network and telecommunications environments.

Cryptologic Technician

U.S Navy
Pensacola, FL
07.2008 - 03.2011
  • Demonstrated expertise in using advanced cryptographic systems to protect sensitive information and data
  • Able to detect any attempts at unauthorized access or manipulation of a given network's security protocols
  • Adept at operating complex computers to solve cryptologic problems
  • Extensive experience working with various government agencies related to national security matters.

Education

Bachelor Of Arts (B.A.) In Psychology -

University of Louisiana At Monroe
Monroe, LA
05-2019

Pensacola School of Massage Therapy -

Pensacola, FL
01.2013

Skills

  • Customer Service
  • Billing and Collections
  • Analytical Skills
  • Problem-Solving
  • Communication Skills
  • Data Analysis
  • Strong Observation
  • Microsoft Office Suite
  • Call center operations experience
  • Organizational skills and attention to detail
  • Help desk support

Contact

Bastrop, LA 71220

Timeline

Customer Service Representative

Coast Professional Inc. | Remote
08.2024 - Current

Healthcare Customer Service Representative

Aetna
10.2020 - 02.2024

Massage Therapist

Massage Envy
07.2014 - Current

IT Assistant

U.S. Navy
04.2011 - 10.2013

Cryptologic Technician

U.S Navy
07.2008 - 03.2011

Bachelor Of Arts (B.A.) In Psychology -

University of Louisiana At Monroe

Pensacola School of Massage Therapy -

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Terany Goldsby