TEREASE NAPIER
Summary
Detail-oriented customer service specialist with proven expertise in resolving concerns and managing sensitive information in fast-paced environments. Excels in active listening, conflict resolution, and problem-solving, while effectively navigating computer systems and documenting customer interactions. Committed to enhancing customer satisfaction through reliable and adaptable service delivery.
Overview
23
23
years of professional experience
Work History
Express Mail Clerk
UNITED STATES POSTAL SERVICE (USPS)
11.2011 - Current
- Delivered timely and accurate service in processing and organizing incoming mail for distribution.
- Sorted and categorized mail by recipient names, departments, and ZIP codes, ensuring accurate delivery.
- Maintained high accuracy and attention to detail while managing a high volume of mail.
- Handle confidential and sensitive correspondence in accordance with company policies and procedures.
- Use problem-solving skills and sound judgment to address issues and ensure proper handling of mail.
- Work effectively in a fast-paced environment while meeting established procedures and productivity expectations.
Cashier / Office Assistant
CENTRAL PARKING SYSTEMS
04.2007 - 12.2010
- Provided professional customer service, addressing customer questions and resolving concerns and complaints to enhance customer experience.
- Handled customer complaints effectively, contributing to improved customer relations and satisfaction.
- Used active listening and problem-solving skills to understand customer needs and identify appropriate solutions.
- Processed multiple forms of payment accurately and securely.
- Reconciled daily cash and receipts while maintaining accuracy in financial transactions.
- Balanced multiple responsibilities in a fast-paced customer service environment, ensuring smooth operations and support for team efforts.
Certified Nursing Assistant
HCR MANORCARE
03.2004 - 01.2007
- Monitored, recorded, and documented patient observations accurately.
- Delivered compassionate support, effectively addressing individual patient needs through clear communication.
- Used empathy, active listening, and therapeutic communication to build positive relationships.
- Balanced multiple responsibilities, ensuring professionalism and attention to detail in patient care.
Education
Health Information Management, Oncology Data Specialist
Hutchinson College
12-2025
Medical Coding and Billing
Medcerts
01-2023
Skills
- Customer Service
- Customer Issue Resolution
- Client support
- Attention to Detail
- Problem-Solving
- Critical Thinking
- Data Entry
- Computer Proficiency
- Multitasking
- Time Management
- Adaptability
- Teamwork
- Conflict Resolution
- Active Listening
- Communication
- Research & Information Gathering
Timeline
Express Mail Clerk
UNITED STATES POSTAL SERVICE (USPS)
11.2011 - Current
Cashier / Office Assistant
CENTRAL PARKING SYSTEMS
04.2007 - 12.2010
Certified Nursing Assistant
HCR MANORCARE
03.2004 - 01.2007
Health Information Management, Oncology Data Specialist
Hutchinson College
Medical Coding and Billing
Medcerts