Tereese (Teri) LaVohn-Tapp
Grand Prairie,TX
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
26
26
years of professional experience
Work History
SENIOR MILITARY ORDER SPECIALIST
Lawson Products
DALLAS, TX
01.2021 - Current
- Verified pricing and product availability to ensure timely order processing.
- Coordinated with warehouse staff to ensure timely delivery of products.
- Provided customer service support by responding promptly to inquiries regarding order status and shipment tracking information.
- Processed incoming orders in a timely manner and followed up on any discrepancies or issues.
- Monitored and tracked customer orders to meet lead times and drive on-time delivery.
- Ensured compliance with Federal agencies and Military installations regarding purchasing procedures.
- Worked with Federal and Military purchasing agencies to maintain accurate and up to date pricing and verification of Country of Origin to meet Federal purchasing requirements.
New Hire Trainer/Customer Relationship Manager
Partsmaster
Irving, TX
06.1998 - 01.2021
- Developed and implemented new hire training plans for employees.
- Provided guidance on job-related issues to new hires during their first weeks with the organization.
- Created onboarding materials such as handbooks and manuals for new hires.
- Assessed the performance of each new hire throughout their onboarding process, providing feedback when necessary.
- Demonstrated the use of computer systems, software applications, and other technology tools used by new hires.
- Led training classes and recorded instruction for later use.
Education
Business Administration And Management
Trinity Valley Community College
Athens, TXSkills
- Order Management
- Data entry skills
- Deadline Management
- Invoicing and Billing
- Training and mentoring
- Call Monitoring
- Complaint resolution
- Customer Service
Accomplishments
- Employee of the Year 2012 and Employee of the Year nominee 2000-2020
Affiliations
- Children's ministry Coordinator for Freedom Life Fellowship
- Church administration for Freedom Life Fellowship
Timeline
SENIOR MILITARY ORDER SPECIALIST
Lawson Products
01.2021 - Current
New Hire Trainer/Customer Relationship Manager
Partsmaster
06.1998 - 01.2021
Business Administration And Management
Trinity Valley Community College
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