Terell Cavanaugh
Los Angeles,CA
Summary
Professional with a proven track record at UCLA Dermatology. Experienced with patient relations and office management to ensure a great work environment. Uses effective communication and organizational skills for administration duties.
Overview
10
10
years of professional experience
Work History
Front Desk Administration
UCLA Dermatology
06.2024 - Current
- Enhanced patient satisfaction by providing friendly and efficient front desk support.
- Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
- Monitored front desk operations for compliance with company policies and procedures, maintaining the highest levels of professionalism at all times.
Lab Courier
UCLA JSL Transport/Medsprint
09.2021 - 05.2024
- Pick up the patients specimens from the hospital suites and deliver them to the main lab
- Followed safety procedures and regulations to protect the patients specimens.
- Communicate with dispatch and hospital workers for accurate delivery information.
Delivery Driver
Southland Parcel Services
01.2020 - 03.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
Insurance Agent
Primerica
01.2018 - 02.2020
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
Sales Lot Attendant
Honda Of Downtown Los Angeles
08.2016 - 12.2017
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Followed safety protocols for personal, guest and automobile safety..
- Parked and retrieved vehicles to enhance efficient use of parking space.
- Wash, clean and prepare the vehicles for the customers.
Warehouse Associate
CORT Furniture
12.2015 - 05.2016
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
Associate of Arts - Sociology
El Camino College
06.2017
Skills
Great with communication
Analytical and Critical Thinking
Organized and efficient
Timeline
Front Desk Administration
UCLA Dermatology
06.2024 - Current
Lab Courier
UCLA JSL Transport/Medsprint
09.2021 - 05.2024
Delivery Driver
Southland Parcel Services
01.2020 - 03.2021
Insurance Agent
Primerica
01.2018 - 02.2020
Sales Lot Attendant
Honda Of Downtown Los Angeles
08.2016 - 12.2017
Warehouse Associate
CORT Furniture
12.2015 - 05.2016
Associate of Arts - Sociology
El Camino College