Teren Richards
Rochester,MI
Summary
Positive, personable, and driven individual with talent for relationship-building and effective communication. Possesses solid understanding of sales principles and techniques through supporting sales teams, coupled with strong analytical and problem-solving skills. Dedicated to driving business growth and customer satisfaction through innovative solutions. Has experience in both supportive team roles as well as operation management and leadership positions from years as a successful Regional Director. Dedicated towards producing and nurturing a positive and productive work environment while maintaining excellent professional relationships with employers, employees and customers. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
12
12
years of professional experience
Work History
Product Sales Specialist- Ford Accounts
Electro-matic Products
10.2024 - Current
- Single-handedly manages all product inquiries and tasks for all 65+ Ford locations
- Maintains excellent target percentage of on-time delivery for Ford through processing all requests in a timely manner for Ford
- Collaborates with cross-functional teams to launch new products offered by suppliers, leading to increased market share
- Helps communicate compelling proposals for existing and prospective clients that showcase unique benefits offered by our products through collaboration with our sales team
- Established strong relationships with key industry partners, fostering collaboration and driving mutual business growth
- Manages a portfolio of high-value clients, ensuring their needs are met and promotes long-term loyalty
- Facilitates accounts outside of Ford and is willing to go above and beyond to ensure all accounts are awarded the same attention and assistance
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
Product Coordinator
Electro-matic Products
08.2022 - 10.2024
- Managed and assisted customers that were seeking Rittal, Wirecrafters and RobotUnits Products
- Organized, tracked and reported all projects for all product lines to relay to both management and sales teams
- Developed and maintained exemplary and professional relationships with suppliers
- Maintained up-to-date knowledge of industry best practices through regular research and professional development opportunities, ensuring a competitive edge in the marketplace
- Analyzed sales data to identify trends and opportunities for growth, leading to the development of successful product strategies
- Boosted sales performance by developing effective system to help sales team stay on top of leads
Customer Service Representative
Electro-matic Products
09.2021 - 08.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Responded to customer requests for products, services, and company information
Southern Regional Director- TN, MS, AL, KY
Champion Force Athletics
08.2015 - 04.2020
- Was responsible for the management of business growth, revenue and profit for the Southern Region of Champion Force Athletics
- Supervised Regional Managers, Class Operation Coordinators, coaches, and assistants
- Successfully managed and motivated team of over 100 employees across the Southern Region
- Facilitated growth and development of Southern programs that contained over 4,000 athletes (Cheerleading, Martial Arts & X-Force programs)
- Successfully developed and created X-Force, a new sports program that was introduced in the Fall of 2019. Researched, wrote and published the curriculum, training handbooks and event guidelines/rules.
- Oversaw hiring and training of new employees
- Organized, scheduled, staffed and ran classes, events, seminars, camps and competitions within Southern Region. Managed all aspects of competitions and clinics that had over 15,000 spectators and participating athletes in attendance
- Monitored, documented and reviewed profit/loss reports as well as registration and retention counts for each program. Managed facility payments for each area's programs. Successfully managed rental needs as well as competition/event spaces. (Arenas, fairgrounds, expo centers, schools, etc.)
- Oversaw company fundraisers, organized financial reports for Southern Region programs
- Ordered and tracked inventory, supplies and paperwork for each location's class/coach
- Directed, scheduled, organized, staffed and ran successful overnight summer camps with over 200 athletes in attendance which increased from 75 athletes when implemented in 2015 for the first time in the Southern Region
Cheer Coach- Class Operations Corporate Intern
Champion Force Athletics
07.2013 - 08.2015
- Trained at various locations to gain coaching experience and knowledge to further familiarize with the company's coaching curriculum and procedures
- Developed skills in customer service and relations as well as quality assurance when taking customer phone calls
- Scheduled facility payments and rentals for over 150 cheerleading and martial arts classes in Michigan while developing great professional relationships with each facility coordinator
- Shadowed each department during corporate internship to further understand each department's internal functions: Accounting, Class Operations, Inventory/Warehouse, Merchandise, and Human Resources
Education
Bachelor of Science - Sports Leadership And Management
Grand Valley State University
Allendale, MI12.2014
Skills
- Staff management and business administration
- Preparing, organizing and conducting staff meetings and presentations
- Organizing and tracking data for important clients and accounts
- Creative projects and contributing innovative ideas
- Experience and comfortability with speaking to crowds upwards of 5,000 attendees
- Open to developing new skills as a quick learner
- Budgeting and financial management
- Scheduling and coordinating projects and events
- Quick and successful problem solving
- Proficient in most computer software programs
- Client relationships
Accomplishments
- Collaborated with the Vice President of Champion Force Athletics to create, develop and implement a new and exciting athletic program for boys and girls
- Created, documented and published all lesson plans, teaching guidelines, employee handbooks, as well as the event rules and regulations for the new X-Force program
- Successfully supervised a team of about 100+ staff members for 5+ years
- Facilitated and implemented growth in student count, and retention in Cheerleading, Martial Arts and X-Force programs for the Southern Region during time as the Southern Regional Director
Language-Based Skills
- Has working knowledge in Spanish through conversing frequently with family members
- About fluent in Swedish due to a persistent interest towards Scandinavian culture and travel which led to an ongoing and developing proficiency in the Swedish language
- Has a small but significant recognition and recall for French due to living overseas and speaking fluently during that period
- Consistently interested in taking on new challenges when it comes to language-based studies
Additional Information
Extra-Curricular Interests:
- Reading and writing: Currently in the process of writing two books for fun
- Volunteering: Enjoyed volunteering at the Nashville Humane Society and as a High School Youth Bible Study Assistant at Our Savior Lutheran Church
- Music: Piano, Guitar & Vocals: Consistently participated as a vocalist in the worship band at Our Savior Lutheran Church in Nashville
- Games: Board games, trivia & puzzles
- Painting
- Quality Time: Spending time with my family, dogs and cat
Timeline
Product Sales Specialist- Ford Accounts
Electro-matic Products
10.2024 - Current
Product Coordinator
Electro-matic Products
08.2022 - 10.2024
Customer Service Representative
Electro-matic Products
09.2021 - 08.2022
Southern Regional Director- TN, MS, AL, KY
Champion Force Athletics
08.2015 - 04.2020
Cheer Coach- Class Operations Corporate Intern
Champion Force Athletics
07.2013 - 08.2015
Bachelor of Science - Sports Leadership And Management
Grand Valley State University
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