Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Extensive knowledge of digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry.
Hi, I’m
Terena Walton
Somerset,NJ
Summary
Overview
8
years of professional experience
Work History
Peter Thomas Roth
E-Commerce Coordinator
01.2023 - Current
Job overview
- Facilitate creation and launch of promotions, coupons, campaigns and content assets for 3 brands
- Ownership of promotion and editorial calendar for all brand sites
- Liaise creative assets to digital and affiliate marketing agencies to maximize sales for promotions and product launches
- Assist in inventory planning and loyalty product maintenance to increase brand loyalty by 5%
- Manage SMS and email marketing campaigns to drive sales and engagement
- Conduct SEO research for new products and copy for product landing pages
- Conduct competitive research and reporting on website, content assets, loyalty program, and promotions
- Responsible for ongoing quality testing of promotional campaigns and website updates for all brands.
Peter Thomas Roth
E-Commerce / Customer Service Coordinator
05.2019 - 12.2022
Job overview
- Managed fraud database daily by reviewing suspected online orders and declining or approving orders to be processed
- Handled approximately 60 customer inquiries through social media, website, and phones per day
- Liaised between e-commerce and customer service teams to ensure seamless experience for customers.
Peter Thomas Roth
Sales and Customer Service Intern
01.2019 - 05.2019
Job overview
- Worked with wholesalers on product launches to provide input to sales team to decrease inventory forecast margin of error by 2%
- Conducted market research through social media product competitive analyses
- Assisted with online customer inquiries and solved problems for customers daily.
C & M Media PR
PR Intern
01.2017 - 05.2017
Job overview
- Assisted with 2 Fashion Shows & 3 Press Previews by greeting and checking in guests
- Conducted sample trafficking to monitor flow of garments between 15 publications
- Maintained client activity, credit reports, and contact lists for end of season client report presentation.
Lane Bryant
Sales Associate
01.2016 - 05.2016
Job overview
- Regularly met and exceeded company sales goals by over 30% by assisting customers with apparel selection and purchases
- Explained use and advantage of merchandise to help customers make purchases
- Took lead on team training on merchandise and customer assistance techniques to grow team efficiency
Education
LIM CollegeNew York, NY
Master of Professional Studies in Business of Fashion
05.2021
University Overview
LIM CollegeNew York, NY
BBA from Marketing
05.2019
University Overview
- Study Abroad: Amsterdam, Marketing
- Beauty Club Member
Skills
- Performance reporting
- Online Advertising
- Google Analytics
- Inventory Management
- Promotions planning
- E-commerce Platforms
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
E-Commerce Coordinator
Peter Thomas Roth
01.2023 - Current
E-Commerce / Customer Service Coordinator
Peter Thomas Roth
05.2019 - 12.2022
Sales and Customer Service Intern
Peter Thomas Roth
01.2019 - 05.2019
PR Intern
C & M Media PR
01.2017 - 05.2017
Sales Associate
Lane Bryant
01.2016 - 05.2016
LIM College
Master of Professional Studies in Business of Fashion
LIM College
BBA from Marketing
Additional Software Skills
Additional Software Skills
Microsoft Office, Salesforce, NetSuite, Apprise
Hobbies
Hobbies
Reading, Traveling, Cycling, Cosmetology (Licensed 2015)
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