Terence Carson
Schenectady
Summary
Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.
Overview
4
4
years of professional experience
Work History
Shift Manager
McDonald's
Clifton Park, NY
09.2021 - Current
- Supervised front-line staff to ensure exceptional customer service and operational efficiency.
- Scheduled shifts, balancing staffing needs with business demands for optimal coverage.
- Implemented inventory management practices to reduce waste and improve cost control.
- Monitored daily operations, identifying areas for process improvement and staff development.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
- Conducted performance evaluations, guiding team members towards professional growth and accountability.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Education
Associate of Science - Computer Information Systems
Hudson Valley Community College
Troy, NY08-2025
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Staff motivation
- Relationship building
- Team development
- Delegating work
- Interpersonal skills
- Inventory control
- Policy administration
Timeline
Shift Manager
McDonald's
09.2021 - Current
Associate of Science - Computer Information Systems
Hudson Valley Community College