Terence Joffrion
Atlanta,GA
Summary
Service-oriented Representative skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Customer Service Specialist with knowledge of Customer Service Management. Solid abilities in developing objectives and strategies to solve customer's problems. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Advance Call Center
01.2021 - 12.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered calls, emails and faxes daily, addressing customer inquiries, solving problems and providing product information.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
Carpet Cleaning Technician
Sunrise Cleaning & Restoration
07.2018 - 07.2020
- Upsold additional services, including upholstery cleaning products to customers to boost revenue.
- Moved furniture weighing up to 50 pounds to prepare homes for cleaning.
- Performed specialty treatments on stains.
- Cleaned home carpets, tile, grout, area rugs, mattresses and upholstery.
- Provided exceptional service for each customer to achieve complete satisfaction.
- Inspected cleaning sites to provide cost estimates to customers.
- Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
Carpet Cleaning Technician
Solid
05.2015 - 09.2018
- Used Whitaker and Brush Pro equipment to remove dirt, tough stains, paint and mold from carpets and upholstery.
- Maintained floor cleaning and waxing equipment.
- Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
Commercial Cleaner
Bright Touch
02.2012 - 10.2018
- Organized and used industrial cleaning products following strict safety procedures.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Cleaned building floors by sweeping, mopping and scrubbing floors.
- Performed inventory management to keep storage areas and carts well-stocked.
- Refilled soap dispensers and air fresheners in 12 bathrooms.
- Maintained clean, neat and professional entrances.
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Cleaned industrial job sites using maximum strength cleaning solutions and equipment.
Education
Specialist In Psychology - Psychology
Kennesaw State University
Kennesaw, GA12.2023
All Lines Licensed Claim Adjuster - Insurance Claims
EARN CERTIFICATION
Houston, TX09.2022
Associates Degree In Recreation - Recreation Management
Atlanta Metropolitan State College
Atlanta, GA12.2013
Skills
- Microsoft PowerPoint
- Customer Relations
- Active Listening
- Reading Comprehension
- Typing Proficiency
- Conflict Mediation
- Multi-Line Telephone Operation
- Computer Proficiency
- Problem-Solving Ability
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Representative
Advance Call Center
01.2021 - 12.2023
Carpet Cleaning Technician
Sunrise Cleaning & Restoration
07.2018 - 07.2020
Carpet Cleaning Technician
Solid
05.2015 - 09.2018
Commercial Cleaner
Bright Touch
02.2012 - 10.2018
Specialist In Psychology - Psychology
Kennesaw State University
All Lines Licensed Claim Adjuster - Insurance Claims
EARN CERTIFICATION
Associates Degree In Recreation - Recreation Management
Atlanta Metropolitan State College
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