Terence Jones
Dallas
Summary
Engaging professional with several years of experience taking measurable approaches to strengthen company images. Achieving strategist focused on delivering key departmental objectives. Celebrated for unique management strategies and strong work ethic.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Market Leader
7-eleven
Dallas
12.2024 - Current
- Managed product placement and inventory organization for increased customer visibility.
- Analyzed sales trends to optimize stock levels and reduce waste.
- Assisted in training new staff on store policies and customer service standards.
- Developed relationships with local vendors for timely product delivery and support.
- Ensured compliance with health and safety regulations during daily operations.
- Monitored cash handling procedures to maintain financial accuracy at the register.
- Implemented visual merchandising strategies to create an appealing store environment.
- Built strong relationships with top customers and prospects and generated robust sales pipeline.
- Established relationships with vendors to ensure effective execution of campaigns.
- Conducted market research to understand customer needs, preferences, and buying behaviors.
- Reduced and controlled expenses by improving resource allocation.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
- Collaborated with management team to develop program budgets and monitored operations for compliance with regulatory and company guidelines.
Store Team Leader
Target
Memphis
06.2012 - 12.2025
- Supervised team members to ensure smooth store operations and customer service.
- Managed inventory levels and organized stockroom for efficient product retrieval.
- Trained new employees on store policies, procedures, and customer engagement techniques.
- Conducted daily team meetings to communicate goals and address concerns effectively.
- Implemented visual merchandising strategies to enhance product displays and attract customers.
- Collaborated with cross-functional teams to execute promotional events and sales initiatives.
- Resolved customer inquiries and complaints promptly to ensure a positive shopping experience.
- Organized new stock for floor placement.
- Ensured compliance with health and safety regulations in the workplace.
- Developed strategies to improve operational efficiency and reduce costs.
- Conducted regular performance appraisals to identify areas of improvement for individual employees.
- Organized promotional events to drive sales growth and increase brand awareness.
- Promoted store brand, mission and values to employees and customers to maintain ideal store atmosphere.
- Helped store management promote sales-oriented culture with intense focus on delivering superior customer service.
- Established culture of inspiration and commitment to drive organization's goals and strategies.
- Collaborated with other departments on store initiatives that promote cross-selling opportunities.
- Adhered to company policies while providing guidance on their implementation.
- Coordinated with vendors to ensure timely delivery of merchandise.
- Reviewed competitive landscape to maintain knowledge of market conditions.
- Facilitated communication between management team members regarding store updates or changes.
- Delivered exceptional customer team by selecting, training and developing store personnel.
- Provided customer service by resolving customer inquiries and complaints in a professional manner.
- Identified opportunities for process improvement through analyzing workflow processes.
- Assisted senior leadership in planning and implementing strategies to attract customers.
- Managed payroll and scheduling to optimize sales and customer experience within budget requirements.
- Assisted with interviewing potential candidates for open positions within the store.
- Liaised with store management to plan and implement strategies to attract customers.
- Reviewed sales reports regularly to track progress against goals set by senior leadership.
- Provided value to customers by delivering friendly in-store and curbside shopping experiences.
- Monitored inventory levels, identified discrepancies, and implemented corrective action when necessary.
- Maintained efficient team operations by coordinating effective schedules and employee work assignments.
- Leveraged technology to enhance service experience for internal and external customers.
- Reinforced customer service behaviors through accountability, recognition and praise.
Education
Bachelor of Science - Criminal Justice
Grambling State University
Grambling, LA 12.2006 - 12.2010
Skills
- Visual merchandising
- Market analysis
- Inventory management
- Vendor relations
- Employee training
- Team leadership
- Process improvement
- Effective communication
- Problem solving
- Operational efficiency
- Strategic planning
- Customer service
- New product launch
- Supply chain coordination
- Promotional planning
- Consumer insights
- Sales operations
- CRM management
- Pricing strategy
- Partnership management
- Market reporting
- Cross-functional team leadership
- Multitasking
- Employee retention
Accomplishments
- Nathional Top Team Engagement Award 3X
- Leader in Payroll and Sales
- Leadership Impact
Timeline
Market Leader
7-eleven
12.2024 - Current
Store Team Leader
Target
06.2012 - 12.2025
Bachelor of Science - Criminal Justice
Grambling State University
12.2006 - 12.2010