Overview
Work History
Education
Timeline
Generic

Terence LoJacono

Gloucester,MA

Overview

27
27
years of professional experience

Work History

Driver/dispatcher

Gloucester Taxi & Livery
11.2016 - Current
  • Operated taxi and livery vehicles safely and efficiently to ensure timely transport of customers.

Owner

LaRosa's Pizzeria
02.2008 - 09.2023
  • Developed and implemented operational processes to enhance service delivery and customer satisfaction.
  • Trained and mentored staff on best practices for customer engagement and operational efficiency.
  • Established vendor relationships to secure quality supplies at competitive prices.

Manager, Operations

Sun Life Financial
06.1998 - 10.2007
  • Led cross-functional teams to optimize operational workflows and enhance productivity.
  • Developed strategic initiatives to improve service delivery and customer satisfaction.
  • Oversaw budget management and resource allocation for multiple projects simultaneously.
  • Implemented performance metrics and KPIs to monitor team efficiency and effectiveness.
  • Responded to written shareholder correspondence and complaints in a timely manner.
  • Conducted regular team meetings as well as one on one meetings.
  • Wrote yearly employee reviews.

Education

Bachelor of Science - Business Administration/ Accounting

Salem State College
Salem, MA
05-1992

Timeline

Driver/dispatcher

Gloucester Taxi & Livery
11.2016 - Current

Owner

LaRosa's Pizzeria
02.2008 - 09.2023

Manager, Operations

Sun Life Financial
06.1998 - 10.2007

Bachelor of Science - Business Administration/ Accounting

Salem State College

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Terence LoJacono