Terence LoJacono
Gloucester,MA
Overview
27
27
years of professional experience
Work History
Driver/dispatcher
Gloucester Taxi & Livery
11.2016 - Current
- Operated taxi and livery vehicles safely and efficiently to ensure timely transport of customers.
Owner
LaRosa's Pizzeria
02.2008 - 09.2023
- Developed and implemented operational processes to enhance service delivery and customer satisfaction.
- Trained and mentored staff on best practices for customer engagement and operational efficiency.
- Established vendor relationships to secure quality supplies at competitive prices.
Manager, Operations
Sun Life Financial
06.1998 - 10.2007
- Led cross-functional teams to optimize operational workflows and enhance productivity.
- Developed strategic initiatives to improve service delivery and customer satisfaction.
- Oversaw budget management and resource allocation for multiple projects simultaneously.
- Implemented performance metrics and KPIs to monitor team efficiency and effectiveness.
- Responded to written shareholder correspondence and complaints in a timely manner.
- Conducted regular team meetings as well as one on one meetings.
- Wrote yearly employee reviews.
Education
Bachelor of Science - Business Administration/ Accounting
Salem State College
Salem, MA05-1992
Timeline
Driver/dispatcher
Gloucester Taxi & Livery
11.2016 - Current
Owner
LaRosa's Pizzeria
02.2008 - 09.2023
Manager, Operations
Sun Life Financial
06.1998 - 10.2007
Bachelor of Science - Business Administration/ Accounting
Salem State College