TERENCE TERENCE
DuraServ
Justin,TX
1
Language
11
years of professional experience
Results-driven Cash Application Supervisor with expertise in team leadership and process optimization. Proven track record in enhancing cash reconciliation workflows and improving customer relations through effective communication and problem-solving.
Work History
Cash Application Supervisor
7 Months- Developed and maintained performance metrics to monitor team productivity and accuracy levels.
- Monitored daily bank transactions for accuracy and completeness, addressing any discrepancies swiftly to maintain financial records'' accuracy.
- Assisted in month-end financial close processes, contributing to accurate reporting and analysis of company finances.
- Maintained communication with customers regarding outstanding invoices, facilitating prompt payment and reducing delinquency rates.
- Provided exceptional customer support to Cash App users via phone, email, and chat, resolving account and payment-related issues.
- Assisted customers with transaction inquiries, account verification, direct deposits, and card activation processes.
- Investigated and resolved payment disputes, unauthorized transactions, and fraud-related concerns in accordance with company policies.
- Maintained accurate customer records and documented interactions using CRM and support ticketing systems.
- Educated customers on Cash App features, security practices, and troubleshooting steps to improve user experience.
- Met and exceeded key performance indicators (KPIs), including customer satisfaction, response time, and resolution targets.
- Collaborated with cross-functional teams to resolve complex account, technical, and payment processing issues.
- Identified recurring customer issues and provided feedback to improve processes and support efficiency.
- Ensured compliance with data privacy, security, and financial service regulations when handling customer information.
- Demonstrated strong problem-solving, communication, and multitasking skills while managing a high volume of customer requests.
Cash Application Specialist
1 Year 4 Months- Processed daily cash applications, ensuring timely and accurate posting to accounts receivable.
- Reconciled discrepancies between payments received and invoices issued, maintaining financial integrity.
- Utilized ERP systems for tracking payments and generating reports to support financial operations.
- Collaborated with sales and customer service teams to resolve payment issues efficiently.
- Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
- Improved cash application efficiency by implementing automated systems and processes.
- Optimized the use of ERP systems for more efficient cash application management.
- Provided support during financial audits by preparing necessary documentation and answering auditor inquiries regarding cash applications processes.
- Mitigated risk of fraudulent transactions through vigilant monitoring of incoming payments and adherence to established security protocols.
- Collaborated with cross-functional teams to ensure accurate and timely cash application processing.
- Identified trends in payment discrepancies, implementing corrective actions to reduce future occurrences.
Cash Application Supervisor
2 Years 5 Months- Supervised daily cash application processes ensuring accurate posting of payments.
- Led team in resolving discrepancies, enhancing accuracy and reducing processing time.
- Trained staff on cash application procedures and system updates, fostering a knowledgeable workforce.
- Implemented process improvements that increased efficiency in payment reconciliation workflows.
- Conducted regular audits of cash application processes, identifying areas for operational enhancement.
- Mentored junior staff, providing guidance on best practices for cash management and reporting.
- Collaborated with finance department to streamline communication regarding payment issues and resolutions.
- Collaborated with various departments to ensure timely resolution of customer disputes, improving customer relations.
- Authored detailed reports on departmental metrics, providing valuable insights to senior management for informed decision-making purposes.
- Reviewed monthly account reconciliations, identifying discrepancies for swift correction and maintaining financial integrity.
- Implemented new software systems to automate cash application processes, resulting in reduced manual errors.
Staff Accountant
3 Years- Prepared monthly financial statements, ensuring accuracy and compliance with accounting standards.
- Reconciled bank statements and general ledger accounts to maintain financial integrity.
- Processed accounts payable and receivable transactions, improving operational efficiency.
- Assisted in budget preparation and variance analysis to support strategic decision-making.
- Implemented cost-saving measures through diligent expense tracking and analysis.
- Collaborated with cross-functional teams to enhance reporting processes and financial insights.
- Mentored junior staff on accounting principles and best practices for improved performance.
- Maintained general ledger accuracy through regular account reconciliations, journal entry adjustments, and transaction reviews.
- Developed internal controls to mitigate risks and strengthen financial reporting accuracy.
Education
Bachelor of Science
Associate of Science - Accounting
- Honoree of [Honor Name]
Skills
Collaboration and teamwork
Team leadership qualities
Decision-making
Deadline oriented approach
Strong analytical mind
Advanced Excel
Time management mastery
Continuous improvement mindset
Accounts receivable management
ERP system experience
Credit control
Dispute resolution techniques
Payment processing proficiency
Cash reconciliation expertise
Cash handling expertise
Willing to learn
Teamwork
Problem-solving
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
French
Timeline
Cash Application Supervisor
DuraServ
01.2026 - CurrentRead More
Cash Application Specialist
RNDC
08.2024 - 12.2025Read More
Cash Application Supervisor
HAECO
04.2020 - 09.2022Read More
Staff Accountant
ONELLA SHOPPING
02.2016 - 02.2019Read More
Bachelor of Science
Read More
UNIVERSITY OF BUEA
Associate of Science from Accounting
Read More