TERENCE WATSON
Summary
Results-driven operations management professional and military veteran with 20 years of cross-sector experience leading diverse teams in high-volume environments. Demonstrated success in generating over $3 million in client revenue while transitioning operations from a $110k budget overage to $77k under budget, enhancing productivity without compromising quality or safety.
Overview
21
21
years of professional experience
Work History
General Manager - Facilities Management
Aramark Global Headquarters
Philadelphia, PA
02.2025 - Current
- Served as the Facilities Management GM responsible for the planning and guiding the account at the Aramark Global Headquarters. Generating over $3 million in client revenue while meeting operating and financial goals, client objectives, and customer needs.
- Built, developed and led a team of over 40 engineers and custodial service members serving as single point of accountability for overall contractual performance and compliance.
- Effectively managed client and community relationships serve as primary interface to the main client as well as various vendors and subsidiaries.
- Led execution of contract negotiations ensuring adherence to current and proposed updated SOW requirements, metrics, and delivery schedules.
- Led monthly multidisciplinary safety team/district meeting providing real time compliance, operation and technical metrics nationwide.
- Recruited, interviewed and hired qualified staff for open positions.
Process Improvement Analyst III
Huntington Ingalls Industries
Newport News, VA
11.2020 - 02.2025
- Served as the Trade Business Offices' (TBO) Improvement Analyst; responsible for increasing process methodologies and providing real time quality and performance analytical data throughout five Naval Fleet programs.
- Managed internal program improvement projects with cross-functional teams to identify and implement.
- Analyzed and evaluated Trades Business Office departmental data metrics and trends for efficiencies and quality improvement initiatives by utilizing Manager Surveillance Program (MSP) reports.
- Reduced waste and identified risk/growth areas by evaluating/updating documents and artifacts reestablishing firm foundational tools to further all business development efforts.
- Updated and revised Shipyard/Departmental Procedures and Standard Operating Procedures (SOP's) while also implementing new acquisition requirements with decreased lead times increased daily performance.
- Collected weekly/monthly program metrics of aggregated data to distribute to key stakeholders and senior leaders.
- Defined, documented, and assessed the business processes while coordinating with Subject Matter Experts (Foreman, General Foreman, etc) to develop Process Improvement reports for setting forth progress, adverse trends and appropriate recommendations and conclusions.
- 2021 IDS Values Award Recipient
- 2023 Model of Excellence Award Nominee
Sr. Operations Manager
Aramark (Amtrak)
Washington, D.C.
02.2019 - 11.2020
- Managed a team of 104 associates over three shifts; tasked with overseeing a $1M Food and Beverage (F&B) Amtrak Contract designed to improve F&B product development and implement lean asset management tools to support Amtrak's Northeast Corridor (NEC), State corridors and long-distance service.
- Verified in-checked and performed quality control inspections of inbound/outbound stock to prevent inventory shortages or inaccuracies.
- Managed and oversaw all aspects of the Managed Services contract including procurement and catering functions as well as provisioning of all food service and customer support amenities.
- Analyzed and developed guidance aimed at streamlining the labor management/reporting process by implementing multiple operational initiatives.
- Oversaw the operating P& L and transitioned the operation from running $110k over budget to $77k under budget within 9 months by eliminating weekend shift operations and shifting manpower to balance first and second shifts.
- Trained and managed new inventory specialists on monthly inventory levels, invoice reconciliations, asset tracking, and accurate vendor management skillsets during initial 90-day probationary period.
- Identified roles, skills and knowledge required to deliver the program and ensure staff has the resources and skills needed to support all work initiatives.
- Maintained all required operational OSHA certifications providing consistent safe working conditions for employees and administrative staff.
- Established, developed, and maintained relationships with senior executive staff and vendors.
Logistics Manager
Norfolk State University
Norfolk, VA
07.2016 - 07.2018
- Served as the Logistics Operations Manager tasked with overseeing all aspects of production control and materials management for the acquisition, issue, dispose and accountability of $2M in assets, property, and supplies campus wide.
- Supervised, trained, and evaluated a team of 20 personnel in receiving, cataloging, and incorporating residual institutional material valued at over $1 million dollars.
- Assisted procurement team with all departmental supply sourcing and supplier relations management.
- Achieved 100% accuracy in adhering departmental budget limitations and guidelines through the utilization of logistical and historical data to calculate and forecast future requirements.
- Utilized Cost Point system gathering data to analyze trends of recurring discrepancies and controlling inventory levels via physical counts.
- Built processes to establish and optimize project management best practices to achieve business objectives.
- Offered innovative solutions for operational, tactical and strategic challenges while minimizing risk and maximizing performance.
Account Manager
Facility Source (Dollar Tree Corporate)
Chesapeake, VA
10.2015 - 07.2016
- Served as Account Manager for managing and monitoring the day-to-day operations of over 13,000 Dollar Tree HVAC and Refrigeration accounts along the Southeast corridor.
Logistics Operations Supervisor
Tecnico Corporation
Suffolk, VA
04.2014 - 05.2015
- Served as Logistics Operations Supervisor tasked with supporting the U.S. Naval Fleet Government Furnished Material (GFM) operations valued at over $10M to include the outfitting of 5 deploying fleet commands while maintaining 100% inventory validity.
Logistics Specialist
Halfaker and Associates, LLC
Herndon, VA
01.2012 - 08.2013
- Served as Logistics Warehouse Specialist tasked with the planning, management and directing of daily logistics for warehouse/supply chain operations for the Department of Army program Joint Improvised Explosive Devise Defeat Organization (JIEDDO) contract.
- Government Contractor- Clearance: Secret
Traffic Management Specialist
United States Air Force
Various Locations
07.2005 - 06.2011
- Served as Traffic Management Specialist in support of coordinating and scheduling all domestic and international personal property and cargo shipments via LTL, TL, air, or ship modes of transportation in accordance with D.O.D. travel regulations and guidelines.
- Clearance held: Secret
Education
Bachelor of Science - Interdisciplinary Studies
Liberty University
Lynchburg, VACertified Scrum Master (CSM) -
Scrum Alliance
Skills
- Project Management
- Process Improvement
- Facilitation
- Cross Functional Leadership
- Agile
- Data Analytics
- Leadership
- Continuous Improvement
- Strategic Planning
- Operations Management
- Team Building and Training
- MS Office Efficient
Timeline
General Manager - Facilities Management
Aramark Global Headquarters
02.2025 - Current
Process Improvement Analyst III
Huntington Ingalls Industries
11.2020 - 02.2025
Sr. Operations Manager
Aramark (Amtrak)
02.2019 - 11.2020
Logistics Manager
Norfolk State University
07.2016 - 07.2018
Account Manager
Facility Source (Dollar Tree Corporate)
10.2015 - 07.2016
Logistics Operations Supervisor
Tecnico Corporation
04.2014 - 05.2015
Logistics Specialist
Halfaker and Associates, LLC
01.2012 - 08.2013
Traffic Management Specialist
United States Air Force
07.2005 - 06.2011
Bachelor of Science - Interdisciplinary Studies
Liberty University
Certified Scrum Master (CSM) -
Scrum Alliance