Terenda Miller
Homewood,Illinois
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Client-driven HSCW with 15 years of experience acting as liaison between clients and service providers. Adaptive to specific client personal considerations and focused on supporting all aspects of recipient registration. Calming presence in light of often stressful enrollment processes and complex billing and paperwork.
Overview
25
25
years of professional experience
Work History
Government Human Service CaseWorker
Illinois Department Of Human Services
05.2013 - Current
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Kept and established comprehensive case files to support proper documentation and record retention.
- Described procedures, requirements and benefits to clients and interested parties.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Assessed barriers, strengths and needs of each family and worked quickly to remediate.
- Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues.
Special Education Teacher
Cleveland Municipal School District
10.1998 - 06.2008
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
Education
Bachelor of Science - Special Education
Cleveland State University
Cleveland, OHBachelor of Science - Social Work
Alabama A & M University
Normal, AL05.1996
Skills
- TANF Program
- Public Assistance Programs
- Financial Assistance
- Eligibility Determinations
- Community Referrals
- Applicant Support and Service
- Community Resource Information
- Staff Development
- HIPAA Regulations
- Case Assessments
Timeline
Government Human Service CaseWorker
Illinois Department Of Human Services
05.2013 - Current
Special Education Teacher
Cleveland Municipal School District
10.1998 - 06.2008
Bachelor of Science - Special Education
Cleveland State University
Bachelor of Science - Social Work
Alabama A & M University
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