Teresa Alvarez
Ceres,CA
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
9
9
years of professional experience
Work History
Manager I
Behavioral Health & Recovery Services
Modesto, CA
05.2024 - Current
- Develop Policies & Procedures, Trainings to Align with State Requirements.
- Monitored data outcomes, providing feedback to Superior Court, State and Behavioral Health Department.
- Collaborated with multidisciplinary teams to ensure client needs are being met.
- Facilitated team meetings focused on enhancing communication and addressing operational challenges.
- Tracking budgets to maintain financial accountability within programs.
- Identifying areas for improvement and implementing corrective action plans.
- Develop and implement new processes as needed.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with Superior Court, Contactor's, Emergency Room Departments & Psychiatric Facilities.
- Coordinates Superior Court Calendars for Emergency Departments and Hospitals/Psychiatric Health Facilities.
Behavioral Health Coordinator
Behavioral Health & Recovery Services
Modesto, CA
07.2017 - 05.2024
- Facilitated communication between clients, families and multidisciplinary treatment teams.
- Developed and implemented community outreach programs to enhance service accessibility.
- Collaborated with external agencies to streamline processes for State data collections needs.
- Developed trainings for staff/facilitates on relevant topics due program or facilities needs.
- Participated in interdisciplinary team meetings to discuss challenging cases and develop collaborative solutions for improved patient treatment outcomes.
- Contributed to the development of organizational policies related to behavioral health services that aligned with state regulations and accreditation standards.
- Worked closely with adults in community settings, emergency hospitals, residential facilities, psychiatric facilities to ensure clients rights are upheld.
- Coordinated the Hearing Calendar for Superior Court hearings for Emergency Department Hearings and Hospitals/Psychiatric Facilities.
Education
Associate of Science - Behavioral Health & Social Science
Modesto Junior College
Modesto, CA06-2012
Associate of Science - Human Services & Chemical Dependency
Modesto Junior College
Modesto, CA06-2012
Skills
- Customer & Personal Service
- Facility Compliance & Monitoring
- State & Regulations Compliance
- Judgement & Decision-Making
- Staff Management
- Staff training & Development
- Documentation & Reporting
- Collaboration and Relationship building
- Policy Implementation
- Complex Problem Solving
- State Mandated Policies & Procedure Development
- Assures Policies & Regulations Compliance
Timeline
Manager I
Behavioral Health & Recovery Services
05.2024 - Current
Behavioral Health Coordinator
Behavioral Health & Recovery Services
07.2017 - 05.2024
Associate of Science - Behavioral Health & Social Science
Modesto Junior College
Associate of Science - Human Services & Chemical Dependency
Modesto Junior College