TERESA ANDREWS

• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Assisted with the verification of patient fertility, and infertility benefits. Contact insurance companies to make sure patients have proper coverage for fertility, and infertility diagnosis and treatments.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Uploaded inspection reports to Fire Department that held jurisdiction. Created certificates of insurance. Scheduled appointment for Account Specialist. Submitted inspection, quote, and fire training request for customers.

Scheduled appointments for customers who wanted screenings. Made sure customers received all appropriate preventive care, including annual physicals, immunizations and screenings and ensure they received any needed follow-up care or diagnostic testing.

Commercial Assistance for members who have issues with their Commercial prescription coverage, resolving any problems that the member may have with their Commercial plan.

Med D Assistance for members who have issues with their Medicare Part D prescription coverage, placing mail orders for prescription medication, resolving any problems that the member may have with their Med D prescription plan.

Cash handling, Customer assistance, Stocking, Cleaning, Opening and Closing store, assisting cashiers in any way needed, Daily paperwork. train new hires.

Assisted customers with hotel reservations & other various duties as per supervisor.