Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Teresa Arcos

Thomaston

Summary

Dynamic and bilingual professional with a proven track record in office management and customer service, notably at Renew Dental. Excelled in organizational skills and multitasking, enhancing customer loyalty and operational efficiency. Achieved significant improvements in patient satisfaction and team productivity through effective communication and a strong focus on achievements.

Overview

4
4
years of professional experience

Work History

Office Manager

Renew Dental
03.2023 - Current
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Answered telephone calls to offer office information, schedule patients, and call insurance companies.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.

Server

1754 House Inn & Restaurant
04.2021 - 08.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Dental Assistant

North American Dental Group, Inc
10.2022 - 03.2023
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Documented patient dental health information, medical history, and vital signs for future reference.

Dental Assistant

Albano & Greenwald Family Dentistry
04.2021 - 10.2022
  • Utilized advanced dental equipment proficiently, including intraoral cameras and digital radiography tools, to support comprehensive patient assessments.
  • Promoted a positive environment for patients and staff through effective communication and teamwork.
  • Reduced dentist''s workload during procedures by anticipating their needs and having necessary instruments readily available.

Sales Associate

Nordstrom
04.2020 - 04.2021
  • Developed relationships with clients for increased loyalty and repeat business.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Set and exceeded sales goals while supporting those of my team.
  • Provided honest and confident feedback to customers regarding the style and fit of merchandise.
  • Opened Nordstrom reward accounts as a means of building customer relationships.

Education

No Degree - Dental Assisting

Porter And Chester Institute
Waterbury, CT
07.2021

High School Diploma -

Naugatuck High School
Naugatuck, CT
06.2018

Skills

  • Office Administration
  • Organizational Skills
  • Customer Service
  • Office Management
  • Bilingual
  • Excellent multi-tasking ability

Languages

Spanish
Native or Bilingual

Timeline

Office Manager

Renew Dental
03.2023 - Current

Dental Assistant

North American Dental Group, Inc
10.2022 - 03.2023

Server

1754 House Inn & Restaurant
04.2021 - 08.2023

Dental Assistant

Albano & Greenwald Family Dentistry
04.2021 - 10.2022

Sales Associate

Nordstrom
04.2020 - 04.2021

No Degree - Dental Assisting

Porter And Chester Institute

High School Diploma -

Naugatuck High School

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Teresa Arcos