Teresa Barton

• Responsibilities include reviewing product quality complaints, verifying returned products, expiration dates, and lot numbers, recording results, and contacting customers to arrange replacement products or refunds
• Additionally, running queries and creating reports to identify patterns, research, record results, and act accordingly.

• Conducted interviews with applicants and researched cases to gather information for life insurance products
• Created legal documents and submitted them to Underwriting, ensuring compliance with requirements
• Also responsible for responding to and resolving inquiries, working on IT applications, and ensuring legal compliance
• Obtained written and signed documentation regarding health, lifestyle, financial position, and DMV/driving history
• Additionally, administered cognitive ability tests, validated and certified legal documentation, and submitted all required documents to the underwriting department.

• Worked with the business partner, 3M, at various client sites including hospitals and universities
• Led end-to-end project management activities, managed project budgets for Xerox, and handled budget reconciliation with the business partner
• Successfully managed client interactions, technical resource management, status updates, issue resolution, and communications
• Played a crucial role in the implementation of the 3M 360 Encompass System, which involved merging clinical and financial data for point-of-care analysis
• Also managed technical client engagements for clinic and hospital chains, leading projects valued at up to $5M and overseeing teams of up to 150 staff members and resources
• Responsibilities included project kickoff, requirements gathering, testing, go-live implementations, and ongoing client support to ensure alignment with client expectations and Meaningful Use deadlines
• Excelled in up-selling by demonstrating new products to accompany or refresh implementations.

• Worked onsite at the Arizona Board of Education on the MCESA Project
• Involved in the implementation of educational software to evaluate teachers, teaching methods, and learning
• Responsibilities included writing and validating test scripts, coordinating user acceptance testing, and managing testing for assigned modules.

Lead Business Analyst in PMO, Catholic Healthcare West (FTE)

Research proposals for medical software and/or equipment. Creating the project plan, staffing resources, obtaining funding, and monitoring the project. Assisting Site Leads with installs or anything needed relative to the new product and/or software. Establishing repeatable processes, demonstrating those processes, and engaging associates to follow processes required by our PMO. Show them how following repeatable processes lessens your project time and ensures success for your project. Interface with all areas affected by the project including end-users and vendors. Ensure adherence to quality standards and review project deliverables. Communication with management teams to advise of project status. Manage change, implementation, and delivery of the solution. Project Management of new technology in various hospitals. Build relationships with businesses. Creating specifications and standards for Data Migration, Quality Assurance Testing, and Release Management. Establish a work plan for maintaining all records in accordance with existing rules to meet audit expectations.

Project Manager and QA Lead Blue Cross Blue Shield (consultant)

Managed several projects including Medicare PDP, HIPAA 5010, EDI pharmacy transaction files 235, and 237, data mapping, and data migration. Projects were under tight implementation guidelines to meet federal regulation dates and obtain stimulus funding. Schedule and run project meetings, keep track of project plans, monitor tasks, and accomplishments, handle obstacles and interference to project timeline, and work with release management and data management to coordinate activities. Manage staff, teach, and assist users in UAT

Management of the Global Disaster Recovery program to ensure all critical applications have a current and compliant disaster recovery plan (to ensure RTO/RPO - Recovery Time Objectives and Recovery Point Objectives are achieved). Interaction with all levels of our IT organizations as a primary resource for inquiries or training relative to our X501 (Disaster Recovery Plan) process. Creation and delivery of application X501 compliance monthly Scorecard. DR Plan compliance was at 62% and through networking, follow-up, and process improvement, increased application scores to 98-100%. Working on disaster recovery solutions for all applications based on critical, non-critical, or tier level and establishing dependencies. Engaging teams for tabletop (Disaster Recovery) simulations according to established requirements. Writing requirements for automation of processes to move from manual management to an automated demand management tool using Microsoft SharePoint. Conducting project definition meetings and requirements/design reviews, management of full life cycle of projects. Management of technical team and analysts to support projects. Designed, managed, and implemented the new Disaster Recovery Automated Tool and received several awards.