Teresa Belcher-Huffman
Dayton,OH
Summary
Successful Customer Service Associate with 4 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Customer Service Associate
VS & Co.
Dayton, Ohio
10.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to external customers.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Resolved concerns with products to help with retention and drive sales.
- Informed customers about special promotions and provided detailed information for various products.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Custodian
St. Vincent DePaul
Dayton, Ohio
12.2011 - 10.2018
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reported vandalism or other damage to property to supervisor.
- Checked in and stocked inventory throughout facility.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Education
High School Diploma -
Milton Union High School
West Milton, OH05.1980
Some College (No Degree) - Accounting And Computer Science
Sinclair Community College
Dayton, OHSome College (No Degree) - Accounting And Computer Science
Clark State Community College
Springfield, OHSkills
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
- Order and Refund Processing
- Patient and Empathetic
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Verbal and Written Communication
- Computer Proficiency
- Complaint resolution
- Creative problem solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Age is a question of mind over matter. If you don’t mind, it doesn’t matter.
Satchel Paige
Timeline
Customer Service Associate
VS & Co.
10.2018 - Current
Custodian
St. Vincent DePaul
12.2011 - 10.2018
High School Diploma -
Milton Union High School
Some College (No Degree) - Accounting And Computer Science
Sinclair Community College
Some College (No Degree) - Accounting And Computer Science
Clark State Community College
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